Phone numbers for each of our services are included within the Your services area of this web site. Alternatively if you are not sure which number to call then contact our:
Most of the information you will require from the Council is available on this website. If you can’t find the information you need online, you can call the Council on the main switchboard number 01843 577000 or come into our offices within the Thanet Gateway Plus.
The guide below shows the times that the Thanet Gateway Plus experiences high, medium and low call volumes to this number and approximate waiting times. Please refer to this when calling us to ensure the quickest response.
If you need to call during periods of high call volumes, you can leave a message
Thanet District Council - If an EMERGENCY should arise during the period that our offices are closed CONTACT OUR MAIN TELEPHONE NUMBER : 01843 577000
Thanet Council: Housing Benefit and Council Tax enquiries, Licensing, Environmental Health, Housing, Waste and Recycling collections
Kent County Council, Highways, Education and Social Care, Library Service, Voluntary and Community sector information
Thanet District Council, Cecil Street, Margate, Kent, CT9 1XZ
Monday to Thursday 8.45am - 5.30pm and Friday 8.45am - 5pm.
For staff development and training , the Main Council Offices will be closed :
We apologise for any inconvenience this may cause.
Thanet's Gateway Plus will be open to the public as normal.
Margate railway station is about 10 minutes walk from the offices, or a short taxi journey. Bus services stop at Cecil Square just a few steps from the Council Offices.
Access the Council’s full range of services in a variety of ways
Offices open between 9.30 am – 12.30 pm from Monday to Friday - unstaffed (Broadstairs and St. Peter’s Town Council staff will be at the offices as usual).
14 York Street
Offices open between 8.45 – 12.30 pm from Monday to Friday
The Visit Thanet website provides tourist information and details about our Visitor Information Centre.
If you wish to use satellite navigation system, address finding software or use a website to get directions to our buildings, please enter our postcode as CT9 1RE. This differs from our postal address displayed elsewhere on this website
There are pay and display parking bays in Cecil Street and opposite the offices in Hawley Square. Two pay and display car parks can be found at Mill Lane and College Square (off Hawley Street), both less than five minutes' walk from the offices.
Please print out or download a map from the selection provided to assist you in finding our offices.
You may write your own letter or complete our Viewpoint Card or Complaints form. These are available by:
Fax: 01843 290906 Please address your fax to the section responsible for the service that you are commenting on, or if you are unsure send it to Customer Services.