Phone:

from 9am to 5.30pm.  If your family name begins:

A-Don call (01843) 577554

Doo-Ker call
(01843) 577555

Kes-Ric call
(01843) 577556

Rid-Z call (01843) 577551

Fax: 01843 577532

or Visit our offices

Get Benefit Notifications by Email

You can now receive your benefit notifications by e-mail instead of post. This service is available to all customers, whether you are claiming benefit or you are a landlord.

It is important to remember the following:

• You must check your e-mail account regularly.
• You must tell us immediately, in writing, if you change your e-mail account, or if it becomes inactive.
• You must check your notifications carefully and always tell us immediately, in writing, if any of your circumstances are different to what is in the letter.
• You must adjust your spam filters so that any e-mail where the senders email address includes "@thanet.gov.uk" will not be treated as spam, and instead is delivered to your "in-box".
• E-mails are not a secure method of communication as they may be intercepted, and may lead to criminals obtaining information about you. To minimise this risk, we will not include sensitive information such as National Insurance numbers, bank account numbers, or dates of  birth in the letter.

We will send your notifications in Adobe Acrobat, so you will need to have Adobe Acrobat reader installed on your computer to see the document. If you do not have Adobe Reader it is available free of charge, see Help with pdf files

To get this service, just fill in our online e-notifications form.