See Also
Benefits
calculator
Get a benefits application form
Moving and already claiming
benefit?
Report a change in circumstances online
or
download a
form
Council Rent Arrears
Contact Us
E-mail:
Benefits@thanet.gov.uk
Phone:
from 9am to 5.30pm. If your family name begins:
A-Don call (01843) 577554
Doo-Ker call
(01843) 577555
Kes-Ric call
(01843) 577556
Rid-Z call (01843) 577551
Fax: 01843 577532
or Visit our
offices
Listening to our customers
The Benefits Service listens to its customers
and uses their experiences to help improve the service we
provide.
Every month, we contact 30 of our customers at
random, and ask them if they would be happy to take part in a short
telephone survey. The survey takes no more than five minutes. The
answers given are confidential and are used to help us improve our
service for all our customers. If less than 50% wish to
take part, we will contact a further 30 customers at random. This
is to ensure that the responses we receive are representative of
all our customers.
If we contact you, you do not have to take
part, but we are keen to hear your experiences of the service we
offer.
The questions will be about the last time you
had any contact with the Benefits Service, which may have been in
person, on the telephone or by letter, and it may have been up to a
year ago.
The anonymous answers are added to those of other
customers, and general patterns of customer satisfaction are published here
every 3 months, along with the changes we've made to address
any issues identified.