Listening to our customers

The Benefits Service listens to its customers and uses their experiences to help improve the service we provide.

Every month, we contact up to 60 of our customers at random, and ask them if they would be happy to take part in a short telephone survey. The survey takes no more than five minutes. The answers given are confidential and are used to help us improve our service for all our customers.

If we contact you, you do not have to take part, but we are keen to hear your experiences of the service we offer.

The questions will be about the last time you had any contact with the Benefits Service, which may have been in person, on the telephone or by letter, and it may have been up to a year ago.

We add the anonymous answers to those of other customers, and regularly publish general patterns of customer satisfaction, along with the changes we've made to address any issues identified.

• Customer responses and the changes we have made.

E-mail:

Benefits@thanet.gov.uk

Tel: 01843 577552

from 9am to 5.30pm. 

Fax: 01843 577532

or Visit our offices