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Report a change in circumstances online

or

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Contact Us

E-mail:

Benefits@thanet.gov.uk

 

Phone:

 

from 9am to 5.30pm.  If your family name begins:

 

A-Don call (01843) 577554

 

Doo-Ker call
(01843) 577555

 

Kes-Ric call
(01843) 577556

 

Rid-Z call (01843) 577551

 

Fax: 01843 577532

 

or Visit our offices

Listening to our customers

The Benefits Service listens to its customers and uses their experiences to help improve the service we provide.

 

Every month, we contact 30 of our customers at random, and ask them if they would be happy to take part in a short telephone survey. The survey takes no more than five minutes. The answers given are confidential and are used to help us improve our service for all our customers. If less than 50% wish to take part, we will contact a further 30 customers at random. This is to ensure that the responses we receive are representative of all our customers.

 

If we contact you, you do not have to take part, but we are keen to hear your experiences of the service we offer.

 

The questions will be about the last time you had any contact with the Benefits Service, which may have been in person, on the telephone or by letter, and it may have been up to a year ago.

 

The anonymous answers are added to those of other customers, and general patterns of customer satisfaction are published here every 3 months, along with the changes we've made to address any issues identified.

 
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