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Contact Us

E-mail:

Benefits@thanet.gov.uk

 

Phone:

 

from 9am to 5.30pm.  If your family name begins:

 

A-Don call (01843) 577554

 

Doo-Ker call
(01843) 577555

 

Kes-Ric call
(01843) 577556

 

Rid-Z call (01843) 577551

 

Fax: 01843 577532

 

or Visit our offices

Paying benefit into your account

BACS the way to do it!

That’s the name of a new campaign, which aims to encourage residents who receive their Housing Benefit by cheque to change over to receive them by BACS – straight into their bank accounts.

 

By changing over to BACS, residents’ will not only receive their Housing Benefit into their bank accounts for immediate use – but it’s also a much safer and convenient way, too!

 

What are BACS payments?

BACS is a ‘no risk’ way of having your benefit paid straight into your bank or building society account, instead of receiving a cheque.

 

If you choose to be paid by BACS, your benefit will be in your account on Monday on your current payment frequency.

 

The benefits of BACS include:

  • Quicker access to your money
  • Reduced risk of loss
  • Reduced risk of late payment
  • Reduced risk of theft
  • BACS payments are FREE

 

Unfortunately, we are not able to pay into some accounts, such as Individual Savings Accounts (ISAs), Post Office Card Accounts and some Savings Accounts. If you are unsure about the account you want to use, please ask your bank or building society.

 

If you don’t have a bank account, please contact us for a leaflet, or download one here, that may help you to find a suitable bank or building society account.

 

If you want us to pay your housing benefit by BACS (Banks Automated Clearing System), please print and fill in the BACS application form and return it to the Benefits Service.

 

If you want further information, please contact the Benefits Service.

 
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