How to make a complaint
We do not always get it right, there are occasions when things
can go wrong. We need and value your comments on how to do it
better, so that we can improve our services for the future.
We will do all we can to investigate any complaints as
efficiently and fairly as possible.
How can I complain?
Some complaints can be sorted out on the spot. Our staff are
here to help and will always try to deal quickly and efficiently
with your concern. If, however, you are not happy with the service
you receive please let us know by either:-
If after taking this course you are still not satisfied with our
response you may wish to make a formal complaint. To do so simply
complete and return a complaints form:
If you have any difficulty making a written or verbal complaint
our staff will be happy to assist you.