The Local Government Ombudsman
Occasionally people with a serious complaint about a Council
service may feel the matter has not been handled properly even
after following the complaints procedure. If this is the case then
you have the right to request an independent investigation.
This is the job of the Local Government Ombudsman Service. The
Ombudsman will receive details of your complaint and decide if it
is appropriate to take up the matter on your behalf with the
Council. This service is free of charge.
You can obtain a free booklet from Customer Services about the
Local Government Ombudsman Service or you can contact the service
direct at the following address:-
The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH
Fax: 024 7682 0001
LGO Website: http://www.lgo.org.uk
For advice on making a complaint, or to make a complaint over
the telephone, please call the LGO Advice Team on:
- 0845 602 1983 – or on 024 7682 1960 (please note that
calls may be recorded for training and quality purposes). Monday to
Friday from 8.30am to 5.00pm.
- or send it to the address above