April 2008 complaints & compliments summary
Below are details of compliments and complaints received by the
Council in April 2008, organised by ward and department.
Due to data protection restraints, we are unable to publish any
greater detail such as names and addresses.
Compliments
| Service Area |
No. of compliments |
Compliment overview |
|
Commercial Services
|
9
|
Walk way on the beach at Viking Bay
|
|
"Blue lid" recycling bin system
|
|
Assisted wheeled bin collection
|
|
Quick response to removal of illegally dumped waste
|
|
Helpful member of staff
|
|
Appreciation for great service
|
|
Appreciation for great service
|
|
Garden waste collection
|
|
Broadstairs street cleaner
|
|
Community Services
|
3
|
Quick response to a fly-tipping issue
|
|
Excellent service by housing response officers
|
|
Good service
|
|
Customer Services
|
3
|
Appreciation for bus pass
|
|
Great service in the service centre
|
|
Impressed visitor to the Gateway
|
|
Development Services
|
4
|
Professional service
|
|
Excellent presentation by a member of staff
|
|
Help with application
|
|
Prompt and helpful response to a pre-application enquiry
|
| Executive Support |
1
|
Helpful member of staff
|
| Financial Services |
1
|
Speedy response to an enquiry
|
|
Total
|
21
|
|
Complaints
|
Department
|
Ward
|
No. of complaints received
|
Complaint overview
|
|
Benefits
|
Garlinge
|
1
|
Suspension of benefit
|
|
Cleansing
|
Eastcliff
|
1
|
Cleaning at Victoria Parade
|
|
Sir Moses Montefiore
|
1
|
Cleansing issues – footpaths in Ramsgate
|
|
Communications and Marketing
|
Nethercourt
|
1
|
Lack of publicity surrounding ‘The Margate Shell Ladies Easter
Egg Hunt’.
|
|
Community Safety
|
Dane Valley
|
1
|
Fixed Penalty Notice for dog fouling
|
|
Outside of area
|
1
|
Alleged illegal parking
|
|
Council Tax
|
Birchington South
|
1
|
Council Tax benefit
|
|
Customer Services
|
Beacon Road
|
1
|
Waiting times at the Gateway
|
|
Cliftonville East
|
1
|
Cash kiosk at the Gateway
|
|
Dane Valley
|
2
|
Call waiting times
|
|
Incorrect advice at the Gateway
|
|
Eastcliff
|
1
|
Planning enquiry at the Gateway
|
|
Garlinge
|
2
|
Waiting times at the Gateway
|
|
Payment options at the Gateway
|
|
Thanet Villages
|
2
|
Call waiting times
|
|
Layout of the Gateway
|
|
Westbrook
|
1
|
Call waiting times
|
|
Westgate on Sea
|
3
|
Information screens in the Gateway
|
|
Facilities at the Gateway
|
|
Call waiting times
|
|
Environmental Health
|
Dane Valley
|
1
|
Staff conduct
|
|
Outside of area
|
1
|
Burial procedures
|
|
Westgate on Sea
|
1
|
Pest control appointment
|
|
Executive Support
|
Cliftonville West
|
1
|
Training flights from Manston airport
|
|
Finance
|
Birchington North
|
1
|
Planning consent/Governance issue
|
|
Leisure
|
Garlinge
|
1
|
Allotment issue
|
|
Planning Applications
|
Northwood
|
2
|
Opposition to planning consent
|
|
Opposition to planning consent
|
|
Sir Moses Montefiore
|
2
|
Opposition to planning consent
|
|
Viewing of plans at the Gateway
|
|
Private Sector Housing
|
Cliftonville West
|
1
|
Staff conduct
|
|
Procurement
|
Central Harbour
|
1
|
Incorrectly addressed mail
|
|
Public Sector Housing
|
Beacon Road
|
1
|
Children playing in unoccupied Council owned garages.
|
|
Garlinge
|
1
|
Property issues
|
|
Salmestone
|
1
|
Property availability
|
|
Revenues, Ctax and Debt Recovery
|
Cliffsend and Pegwell
|
1
|
Request for reduction in Council Tax
|
|
Cliftonville West
|
1
|
Council Tax payments
|
|
Eastcliff
|
1
|
Incorrect account
|
|
Westbrook
|
2
|
Council Tax account
|
|
Council Tax payments
|
|
Westgate on Sea
|
1
|
Incorrect invoice
|
|
Waste and Recycling
|
Birchington North
|
2
|
Waiting time for new wheeled bin
|
|
Waiting time for new wheeled bin and non-collection of waste
|
|
Bradstowe
|
1
|
Garden waste charges
|
|
Cliffsend and Pegwell
|
1
|
Waiting time for new wheeled bin
|
|
Dane Valley
|
3
|
Fortnightly collection schedule
|
|
Assisted bin collection
|
|
Missed waste collection
|
|
Garlinge
|
2
|
Location of wheeled bin
|
|
Staff conduct
|
|
Northwood
|
2
|
Missed waste collection
|
|
Assisted bin collection
|
|
Salmestone
|
2
|
Missed waste collection
|
|
Missed waste collection
|
|
Sir Moses Montefiore
|
2
|
Missed waste collection
|
|
Missed waste collection
|
|
St Peters
|
2
|
Missed waste collection
|
|
Size of green waste bin
|
|
Thanet Villages
|
1
|
Missed waste collection
|
|
Viking
|
2
|
Wheeled bin capacity
|
|
Assisted bin collection
|
|
Westgate on Sea
|
1
|
Illegally dumped green waste
|
|
Total
|
|
62
|
|