Complaints & compliments summary - August 2008
Below are details of compliments and complaints received by the
Council in August 2008, organised by ward and
department.
Due to data protection restraints, we are unable to publish any
greater detail such as names and addresses.
Complaints
|
Department
|
Ward
|
No. of complaints
received
|
Complaint overview
|
|
Benefits
|
Central Harbour
|
1
|
Service delivery
|
|
Cliftonville West
|
1
|
Benefit calculation
|
|
Dane Valley
|
1
|
Benefit calculation
|
|
Building Control and Council Property
|
Eastcliff
|
2
|
Fencing at Ramsgate sea front
|
|
Fountain outside Granville House, Victoria
parade not working
|
|
Cleansing
|
Beacon Road
|
1
|
Litter
|
|
Central Harbour
|
1
|
Street sweeping
|
|
Cliftonville West
|
1
|
Litter
|
|
Eastcliff
|
2
|
Dumped waste
|
|
Street cleaning
|
|
Northwood
|
2
|
Street sweeping
|
|
Outside of area
|
2
|
Waste and re-cycling vehicle
|
|
Disabled toilet facilities
|
|
Westbrook
|
1
|
Street sweeping
|
|
Communications and Marketing
|
Cliffsend and Pegwell
|
1
|
Events
|
|
Community Safety
|
Central Harbour
|
1
|
Dog warden
|
|
Cliftonville East
|
1
|
Community Warden
|
|
Viking
|
1
|
Penalty notice
|
|
Customer Services
|
Bradstowe
|
1
|
Telephone system down-time
|
|
|
Viking
|
1
|
Configuration of the QM screens in the
Gateway
|
|
Environmental Health
|
Margate Central
|
1
|
Noise nuisance reporting procedures
|
|
Thanet villages
|
1
|
Neighbour dispute procedures
|
|
Foreshores
|
Birchington South
|
1
|
Seaweed
|
|
Margate Central
|
6
|
Noise from events
|
|
Outside of area
|
1
|
Seaweed
|
|
Grounds Maintenance
|
Garlinge
|
1
|
Garlinge allotments
|
|
Northwood
|
1
|
Grass cutting
|
|
Leisure
|
Northwood
|
1
|
Kite boarding
|
|
Maritime Services
|
Eastcliff
|
1
|
Access to pier
|
|
Planning applications
|
Beacon Road
|
1
|
Notice of proposed development
|
|
Eastcliff
|
1
|
Issues with new development
|
|
Thanet villages
|
1
|
Issues with new development
|
|
Public Sector Housing
|
Newington
|
1
|
Security /anti social behaviour
|
|
Revenues, Ctax and Debt Recovery
|
Birchington North
|
1
|
Direct Debit
|
|
Cliftonville East
|
1
|
Liability dispute
|
|
Margate Central
|
1
|
Business rate relief
|
|
Northwood
|
1
|
Account balance query
|
|
Outside of area
|
2
|
Bailiff letters
|
|
St Peters
|
1
|
Account dispute
|
|
Strategic and Local Planning
|
Eastcliff
|
1
|
Noise related issues at Public House
|
|
Salmestone
|
1
|
Planning application
|
|
Waste and Recycling
|
Cliffsend and Pegwell
|
2
|
Missed refuse collection
|
|
Cliftonville East
|
1
|
Missed garden waste collection
|
|
Cliftonville West
|
1
|
Dumped rubbish
|
|
Eastcliff
|
1
|
Dumped rubbish
|
|
Garlinge
|
1
|
Street cleaning
|
|
Newington
|
1
|
Missed refuse collection
|
|
|
Thanet villages
|
1
|
Refuse collection schedule
|
|
|
Viking
|
1
|
Seagulls
|
|
|
Westgate On Sea
|
1
|
Garden waste bin only partially emptied
|
|
|
Total
|
58
|
|
Compliments
|
Service Area
|
No. of compliments
|
Compliment overview
|
|
Commercial Services
|
11
|
Professional and efficient
staff
|
|
Customer Services
|
4
|
|
Development Services
|
1
|
|
Total
|
16
|