February 2008 complaints & compliments
Below are details of compliments and complaints received by the
Council in February 2008, organised by ward and department.
Due to data protection restraints, we are unable to publish any
greater detail such as names and addresses.
Compliments
|
Department
|
Ward
|
No. of compliments
|
Compliment overview
|
|
Waste and Recycling
|
St. Peters
|
2
|
Refuse collection
|
|
Beacon Road
|
Refuse collection
|
|
Customer Services
|
Dane Valley
|
1
|
Building work inspection
|
|
Total
|
|
3
|
|
Complaints
|
Department
|
Ward
|
No. of complaints
received
|
|
|
Benefits
|
Dane Valley
|
3
|
Recovery of benefit |
|
Changes to Council Tax benefit
|
|
Housing benefit
|
|
Birchington South
|
1
|
Changes to Council Tax benefit
|
|
St Peters
|
1
|
Changes to benefit
|
|
Building Control and Council
Property
|
Birchington South
|
1
|
Building work inspection |
|
Cleansing
|
Viking
|
2
|
Litter |
|
Replacement of dog bin/benches and wheeled
bin
|
|
Westbrook
|
1
|
Litter on Westbrook Prom
|
|
Community Safety
|
Bradstowe
|
1
|
Graffitti/dog fowling |
|
Cliffsend and Pegwell
|
1
|
Dog fowling
|
|
Customer Service
|
Beacon Road
|
1
|
Waiting times/service in the Gateway |
|
Birchington South
|
1
|
Unfranked mail
|
|
Bradstowe
|
1
|
Unfranked mail
|
|
Central Harbour
|
1
|
Unfranked mail
|
|
Cliffsend and Pegwell
|
1
|
Unfranked mail
|
|
Cliftonville East
|
2
|
Call waiting times
|
|
Unfranked mail
|
|
Customer Service
|
Garlinge
|
1
|
Complaint about residents being referred to as
customers |
|
Margate Central
|
1
|
Automated cash kiosk
|
|
Outside of area
|
2
|
Gateway refurbishment
|
|
Waiting times at the Gateway
|
|
Salmestone
|
1
|
Council Tax advice
|
|
St Peters
|
1
|
Unfranked mail
|
|
Westgate on sea
|
1
|
Unfranked mail
|
|
Environmental Health
|
Outside of area
|
1
|
Burial query |
|
Grounds Maintenance
|
Eastcliff
|
1
|
Fencing at Ramsgate cemetery |
| |
|
Housing renewal
|
Outside of area
|
1
|
Regeneration activities |
|
HRA Property
|
Cliftonville West
|
1
|
Repairs at Rebecca Court |
|
Eastcliff
|
2
|
Tenant behaviour
|
|
Repairs
|
|
Major Developments
|
Outside of area
|
1
|
Marina café, Ramsgate |
|
Parking
|
Sir Moses Montefiore
|
1
|
Parking in Ramsgate High Street |
|
Planning Applications
|
Birchington North
|
2
|
Lack of detail on the website |
|
Viewing of planning files at the Gateway
|
|
Central Harbour
|
1
|
Planning permission
|
|
Outside of area
|
2
|
Vehicular access
|
|
Complaint about a Planning officer
|
|
Thanet Villages
|
1
|
Planning application
|
|
Private Sector Housing
|
Bradstowe
|
1
|
DFG works |
|
Public Sector Housing
|
Cliftonville West
|
1
|
Repairs |
|
Garlinge
|
1
|
Recovery of rent
|
|
Northwood
|
1
|
Housing needs dept
|
|
Revenues, Ctax and Debt
Recovery
|
Birchington South
|
2
|
Adjustments to Council Tax |
|
Summons notice
|
|
Central Harbour
|
2
|
Notification of change process
|
|
Response delay
|
|
Waste and Recycling
|
Birchington North
|
1
|
Wheeled bins |
|
Birchington South
|
1
|
Missed waste collection
|
|
Cliffsend and Pegwell
|
1
|
Road safety issue
|
|
Cliftonville East
|
3
|
Change of collection day
|
|
Missed waste collection
|
|
Litter from re-cycling bins
|
|
Garlinge
|
1
|
Missed collection
|
|
Margate Central
|
1
|
Missed collection
|
|
Salmestone
|
1
|
Split sacks during waste collection
|
|
St Peters
|
1
|
Chargeable green waste collection
|
|
Thanet Villages
|
1
|
Wheeled bins
|
|
Westgate on Sea
|
1
|
Request for large wheeled bin
|
|
Total
|
|
59
|
|
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