Complaints & compliments summary - July 2008
Below are details of compliments and complaints received by the
Council in June 2008, organised by ward and
department.
Due to data protection restraints, we are unable to publish any
greater detail such as names and addresses.
Complaints
|
Department
|
Ward
|
No. of complaints
received
|
Complaint overview
|
|
Benefits
|
Beacon Road
|
1
|
Benefit renewal
|
|
Garlinge
|
1
|
Overpayment of benefits and repeated requests
for information
|
|
Newington
|
1
|
Evidence requirements
|
|
Westgate on Sea
|
1
|
Benefit award
|
|
Building Control and Council Property
|
Birchington North
|
1
|
Staff attitude
|
|
Garlinge
|
1
|
Loft conversion process
|
|
Cleansing
|
Central Harbour
|
1
|
General state of the area
|
|
2
|
Litter and dog waste in Ellington Park
|
|
Eastcliff
|
3
|
Litter and rubbish in Abbotts Hill
|
|
Litter and late rubbish collection – Bellevue
Road
|
|
Litter problems – Augusta Road
|
|
Nethercourt
|
1
|
Litter and street cleaning
|
|
Outside of area
|
2
|
Beach huts
|
|
WC cleaning procedures
|
|
Salmestone
|
1
|
Lack of street sweeping
|
|
Sir Moses Montefiore
|
1
|
Litter – Prestedge Avenue
|
|
Viking
|
3
|
Litter
|
|
Community Safety
|
Thanet villages
|
1
|
Dog fouling fixed penalty notice
|
|
Customer Services
|
Cliffsend and Pegwell
|
1
|
Amount of information required by Contact
Centre staff
|
|
Democratic Services
|
Cliftonville East
|
1
|
Member complaint - Scrutiny
|
|
Environmental Health
|
Bradstowe
|
1
|
Overgrown area of Council land
|
|
Cliftonville West
|
1
|
Noise disturbance handling process
|
|
Outside of area
|
1
|
Possible food poisoning
|
|
Salmestone
|
1
|
Pest control process
|
|
Executive Support Office
|
Salmestone
|
1
|
Housing condition survey
|
|
Foreshores
|
Eastcliff
|
2
|
Broken benches, Ramsgate Seafront
|
|
Human Resources
|
Outside of area
|
1
|
Insufficient information about travel
expenses
|
|
Landlord Services
|
Cliftonville West
|
1
|
Housing options advice
|
|
Dane Valley
|
1
|
Fencing issues
|
|
Parking
|
Central Harbour
|
1
|
Parking on western Undercliff Road
|
|
Dane Valley
|
1
|
Penalty notice
|
|
Outside of area
|
1
|
Bailiff company
|
|
Planning applications
|
Nethercourt
|
1
|
Planning consent
|
|
Procurement
|
Not applicable
|
1
|
Tender process
|
|
Revenues, Ctax and Debt Recovery
|
Birchington South
|
1
|
Direct Debit process
|
|
Central Harbour
|
2
|
Direct Debit process
|
|
1
|
Liability dates
|
|
1
|
Council Tax re-assessment
|
|
Cliftonville East
|
1
|
Council Tax liability
|
|
Cliftonville West
|
1
|
Incorrect account
|
|
Dane Valley
|
1
|
Direct Debit dates
|
|
Nethercourt
|
1
|
Council Tax liability
|
|
Newington
|
1
|
Payment query
|
|
Not applicable
|
1
|
Council tax exemption process
|
|
Thanet Villages
|
1
|
Council tax discount
|
|
Westgate on Sea
|
1
|
Payment query
|
|
Outside of area
|
2
|
Council Tax charge for previous year
|
|
Liability query
|
|
Strategic and Local Planning
|
Cliftonville East
|
1
|
Tree Protection Order notices
|
|
Eastcliff
|
1
|
Planning process for listed buildings
|
|
Waste and Recycling
|
Central Harbour
|
1
|
Litter left after waste collection
|
|
5
|
litter
|
|
Cliffsend and Pegwell
|
1
|
Seagulls / black sacks
|
|
Cliftonville East
|
1
|
Neighbour’s wheeled bin
|
|
Cliftonville West
|
1
|
Wrong dates received ref garden waste
collection
|
|
St Peters
|
1
|
Wheeled bin storage
|
|
Westgate on Sea
|
1
|
Litter
|
|
|
Total
|
66
|
|
Compliments
|
Service Area
|
No. of compliments
|
Compliment overview
|
|
Commercial Services
|
1
|
Green waste collection
|
|
6
|
Good service and helpful and professional
staff
|
|
1
|
Regeneration of Dane Park
|
|
Customer Services
|
5
|
Good service and helpful and professional
staff
|
|
Community Services
|
1
|
Housing repairs work
|
|
1
|
Helpful staff
|
|
Development Services
|
2
|
Helpful staff
|
|
Total
|
17
|