June 2008 complaints & compliments summary
Below are details of compliments and complaints received by the
Council in June 2008, organised by ward and
department.
Due to data protection restraints, we are unable to publish any
greater detail such as names and addresses.
Compliments
|
Service Area
|
No. of compliments
|
Compliment overview
|
|
Commercial Services
|
1
|
Event promotion
|
|
8
|
Helpful and professional staff
|
|
1
|
Work carried out in Council property
|
|
Customer Services
|
1
|
Replacement of lost bus pass
|
|
4
|
Service received at the Gateway
|
|
1
|
Charter Mark for Customer Services
|
|
Community Services
|
1
|
Helpful and professional staff
|
|
Development Services
|
1
|
Planning decision process
|
|
Executive Support
|
1
|
Margate’s Big Event
|
|
1
|
New seating area in the Old Town
|
|
Total
|
20
|
Complaints
|
Department
|
Ward
|
No. of complaints
received
|
Complaint overview
|
|
Benefits
|
Central Harbour
|
1
|
Benefit claim handling
|
|
Cliftonville West
|
2
|
Benefit claim handling
|
|
Housing Benefit process
|
|
Dane Valley
|
1
|
Benefit queries
|
|
Building Control and Council Property
|
Eastcliff
|
1
|
Cliff Fence, Victoria Parade
|
|
Cleansing
|
Bradstowe
|
1
|
Overgrown alley way
|
|
Central Harbour
|
1
|
Toilets closed due to vandalism
|
|
Dane Valley
|
1
|
Toilet facilities in Dane Park
|
|
Eastcliff
|
1
|
Re-siting of litter bin, Ramsgate
|
|
St Peters
|
1
|
General cleanliness in St Peters area
|
|
Community Safety
|
Eastcliff
|
4
|
Anti-social behaviour, Ramsgate
|
|
Graffiti and vandalism, Ramsgate
|
|
Graffiti on Royal Victoria Parade
|
|
Community Warden
|
|
Out of area
|
1
|
Community Warden
|
|
Sir Moses Montefiore
|
1
|
Community Warden
|
|
Customer Services
|
Birchington North
|
1
|
Gateway Plus
|
|
Garlinge
|
1
|
Call waiting times
|
|
Thanet Villages
|
1
|
Call waiting times
|
|
Viking
|
1
|
IT facilities at Broadstairs office
|
|
1
|
Queues at Gateway Plus
|
|
Democratic Services
|
Westgate on Sea
|
1
|
Councillor actions
|
|
Environmental Health
|
Kingsgate
|
1
|
Rat infestation
|
|
Margate Central
|
1
|
Street refuse
|
|
Westbrook
|
1
|
Noise nuisance
|
|
Facilities Management
|
Dane Valley
|
1
|
Mailing issue – Benefits correspondence
|
|
Foreshores
|
Complaint by email
|
1
|
Sunday market / Harbour market issues
|
|
Viking
|
1
|
Harbour market
|
|
HRA property
|
Salmestone
|
1
|
Repairs
|
|
Planning applications
|
Eastcliff
|
1
|
Access to planning applications
|
|
Margate Central
|
1
|
Further development of the Sea bathing
site
|
|
Thanet Villages
|
1
|
Planning application
|
|
Port and Harbour
|
Outside of Area
|
1
|
Vehicle accident at the Marina
|
|
1
|
Facilities at Ramsgate Marina
|
|
Revenues, Ctax and Debt Recovery
|
Birchington North
|
1
|
Council Tax query
|
|
Bradstowe
|
1
|
Council Tax query
|
|
Kingsgate
|
1
|
Council Tax query
|
|
Nethercourt
|
1
|
Council Tax query
|
|
Outside of Area
|
1
|
Final notice sent in error
|
|
Thanet Villages
|
1
|
Incorrect postal address
|
|
Westgate on Sea
|
1
|
Council Tax query
|
|
Waste and Recycling
|
Birchington South
|
1
|
Charge for green waste collection
|
|
Cliftonville West
|
1
|
Refuse left by collection crew
|
|
Eastcliff
|
1
|
Litter
|
|
Northwood
|
1
|
Communal collection point for waste
|
|
Out of area
|
1
|
Green waste
|
|
Sir Moses Montefiore
|
2
|
Green waste
|
|
Refuse left by collection crew
|
|
St Peters
|
2
|
Late waste collection
|
|
Missed collection
|
|
Thanet villages
|
2
|
Green waste collection
|
|
Green waste
|
|
Viking
|
1
|
Missed collection
|
|
Westbrook
|
1
|
Missed waste collection
|
|
|
Total
|
54
|
|