March 2008 complaints and compliments summary
Below are details of complaints received by the Council
in March 2008, by ward and department.
Due to data protection restraints, we are unable to publish any
greater detail such as names and addresses.
Compliments
| Service Area |
No. of compliments |
Compliment overview |
| Commercial Services |
3 |
Driver taking great care and attention whilst road
sweeping |
| Refuse collection |
| Refuse collection |
| Community Services |
5 |
Good service |
| Mosquito larvae – spraying Pegwell Bay – job well done. |
| Support agency thanking staff for placing a family in a new
property. |
| Thanking staff for their continued help and support |
| Grateful resident thanking staff for their help |
| Customer Services |
4 |
Helpful staff member |
| Range of services on offer, very helpful and informed
staff |
| Helpful staff in Gateway |
| Helpful and polite staff |
| Development Services |
2 |
Comprehensive response to complaint |
| Professionalism of team |
| Financial Services |
1 |
Advice on Council Tax legislation and patient staff. |
| Total |
15 |
|
Complaints
|
Department
|
Ward
|
No. of complaints
received
|
Complaint overview
|
|
Benefits
|
Cliftonville West
|
1
|
Collection of overpaid benefit
|
|
Outside of area
|
1
|
Information required to process benefit
claim
|
|
Westgate on Sea
|
1
|
Length of time to process benefit claim
|
| Building Control and Council Property |
Cliftonville West |
1 |
DDA requirements for Council premises |
| Cleansing |
Bradstowe |
1 |
Graffiti and general sweeping |
| St Peters |
1 |
Street cleansing |
| Community Safety |
Dane Valley |
1 |
Warden behaviour |
| Eastcliff |
1 |
Penalty notice for dog fowling |
| Outside of area |
1 |
Penalty notice for litter |
| Sir Moses Montefiore |
1 |
Penalty notice for dog fowling |
| Customer Service |
Beacon Road |
1 |
Message left not responded to |
| Birchington North |
1 |
Waiting times at the Gateway |
| Bradstowe |
1 |
Waiting times at the Gateway to view plans |
| Cliftonville West |
1 |
Call waiting times |
| Eastcliff |
1 |
Service at the Ramsgate office |
| Garlinge |
1 |
Waiting times at the Gateway |
| Kingsgate |
1 |
Call waiting times |
| Outside of area |
1 |
Call waiting times |
| St Peters |
1 |
Change of use to the Library building |
| 1 |
Call waiting times |
| Westgate on Sea |
1 |
Waiting times at the Gateway |
| Facilities |
Central Harbour |
1 |
Unfranked mail |
| HRA Property |
Garlinge |
1 |
Condition of property |
| Parking |
Margate Central |
1 |
Perceived non-enforcement of parking regs in Margate High
Street |
| Outside of area |
1 |
Parking on Ramsgate seafront |
| 1 |
Lorries parked near the slipway in Ramsgate |
| Planning Applications |
Bradstowe |
1 |
Delay in submission of plans to website |
| Central Harbour |
1 |
Failure to respond to enquiries |
| 1 |
Planning consent |
| Margate Central |
1 |
Planning committee procedures |
| Thanet Villages |
1 |
Planning permission refusals |
| Private Sector Housing |
Margate Central |
1 |
Delay in property improvements |
| Public Sector Housing |
Central Harbour |
1 |
Time taken to fix satellite dish at Harbour Towers |
| Revenues, Ctax and Debt
Recovery |
Cliffsend and Pegwell |
1 |
Direct Debit issues |
| Kingsgate |
1 |
Misleading letter |
|
Strategic and Local Planning
|
Cliftonville East
|
1
|
Tree Protection Order
|
|
Waste and Recycling
|
Central Harbour
|
1
|
Roadworks/refuse collection
|
|
Cliftonville West
|
2
|
Missed collection
|
|
Dane Valley
|
1
|
Charge for green waste
|
|
Garlinge
|
1
|
Missed collection
|
|
Waste and Recycling
|
Margate Central
|
1
|
Messy collection of refuse
|
|
Northwood
|
2
|
Street cleansing
|
|
Salmestone
|
1
|
Missed collection
|
|
Thanet Villages
|
1
|
Customer not aware of collection day – bin delivered without
information pack.
|
|
Westgate on Sea
|
1
|
Replacement wheelie bin delay
|
|
Total
|
|
47
|
|
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