May 2008 complaints & compliments summary
Below are details of compliments and complaints received by the
Council in May 2008, organised by ward and department.
Due to data protection restraints, we are unable to publish any
greater detail such as names and addresses.
Compliments
|
Service Area
|
No. of
compliments
|
Compliment overview
|
|
Commercial Services
|
5
|
All compliments received this month
were regarding helpful and efficient
members of staff/service provision
|
|
Customer Services
|
9
|
|
Development Services
|
5
|
|
Executive Support
|
2
|
|
Financial Services
|
2
|
|
Improvement & Performance
|
1
|
|
Total
|
24
|
|
Complaints
|
Department
|
Ward
|
No. of complaints
received
|
Complaint
overview
|
|
Benefits
|
Central Harbour
|
1
|
Benefits process
|
|
Cliftonville East
|
1
|
Delay in receipt of bus
pass
|
|
Cliftonville West
|
1
|
Benefit claim handling
|
|
Dane Valley
|
1
|
Benefit process
|
|
Building Control and Council Property
|
Cliftonville East
|
1
|
Cost of purchasing copies
of Council documents
|
|
Garlinge
|
1
|
Large flints in danger of falling onto
walkways
|
|
Cemeteries and Crematorium
|
Northwood
|
1
|
Position of bins
|
|
Cleansing
|
Outside of area
|
1
|
Litter and refuse collection
|
|
Thanet
villages
|
1
|
Public toilets in Ramsgate
|
|
Communications and Marketing
|
Eastcliff
|
1
|
Press release
|
|
Community Safety
|
Margate Central
|
1
|
Location of CCTV
|
|
Council Tax
|
Kingsgate
|
1
|
Receipt of documents
|
|
Customer Services
|
Central Harbour
|
1
|
Payment options
|
|
Newington
|
1
|
Call waiting times
|
|
Outside of area
|
1
|
Fridge removal costs
|
|
Viking
|
1
|
Cash kiosk procedure
|
|
Westbrook
|
1
|
Services/facilities at the Gateway
|
|
Democratic Services
|
Newington
|
1
|
Councillor conduct at Annual Council
|
|
Environmental Health
|
Cliftonville East
|
1
|
Dog bans at Palm Bay
|
|
Dane Valley
|
1
|
Neighbour dispute
|
|
St Peters
|
1
|
Dogs on public beaches
|
|
Facilities Management
|
Eastcliff
|
1
|
Mailroom procedures
|
|
Foreshores
|
Westgate
on Sea
|
1
|
Dog excrement
|
|
Grounds Maintenance
|
Salmestone
|
1
|
Length of grass in the Garden of Rest
|
|
HRA property
|
Beacon Road
|
1
|
Property issue
|
|
Cliftonville West
|
1
|
Litter and parking issues
|
|
Garlinge
|
1
|
Repairs and plumbing issues
|
|
Newington
|
1
|
Re-housing issue
|
|
Parking
|
Garlinge
|
1
|
Parking charges
|
|
Outside of area
|
1
|
Parking fine
|
|
Viking
|
1
|
Parking fine
|
|
Planning applications
|
Cliffsend
and Pegwell
|
2
|
Planning decision
|
|
Planning decision
|
|
Cliftonville West
|
1
|
Planning application fee
|
|
Margate Central
|
1
|
Scaffolding and
dilapidation
|
|
Westbrook
|
1
|
Planning application
|
|
Westgate
on sea
|
1
|
Planning consent
|
|
Port and Harbour
|
Central Harbour
|
1
|
Staff conduct
|
|
Outside of area
|
1
|
Litter
|
|
Public Sector
Housing
|
Outside of area
|
1
|
Re-housing issue
|
|
Revenues, Ctax
and Debt Recovery
|
Garlinge
|
1
|
Incorrect correspondence details
|
|
Central Harbour
|
3
|
Recovery notice
|
|
Admin error
|
|
Admin error
|
|
Cliffsend
and Pegwell
|
1
|
Receipt not received and Direct Debit
issue
|
|
Cliftonville East
|
1
|
Direct debit
|
|
Kingsgate
|
2
|
Account query
|
|
Reminder notice
|
|
Sir Moses Montefiore
|
1
|
Summons costs
|
|
Strategic and Local Planning
|
Margate Central
|
1
|
Dis-used railway line – Nash Road
|
|
Tba
|
1
|
Current building work
|
|
Waste and Recycling
|
Beacon Road
|
1
|
Refuse collection
|
|
Birchington South
|
2
|
Wheeled bin query
|
|
Missed refuse collection
|
|
Cliftonville East
|
1
|
Assisted refuse collection
|
|
Cliftonville West
|
1
|
Missed refuse collection
|
|
Eastcliff
|
3
|
Green waste collection
|
|
Missed refuse collection
|
|
Green waste collection
|
|
Margate Central
|
2
|
Refuse storage
|
|
Missed refuse collection
|
|
Nethercourt
|
1
|
Garden waste collection
|
|
Outside of area
|
1
|
Alleged staff conduct
|
|
Sir Moses Montefiore
|
2
|
Split waste due to seagulls
|
|
Refuse left in communal
bin area
|
|
St Peters
|
2
|
Missed waste collection
|
|
Wheeled bins
|
|
Thanet
villages
|
2
|
Missed waste collections
|
|
Viking
|
3
|
Green waste
|
|
Street lighting issues
|
|
Missed waste collection
|
|
Westbrook
|
1
|
Green waste collection
|
|
Westgate on Sea
|
2
|
Wheeled bin location
|
|
Green waste collection
|
|
|
Total
|
75
|
|