Complaints & compliments summary - September
2008
Below are details of compliments and complaints received by the
Council in September 2008, organised by ward and
department.
Due to data protection restraints, we are unable to publish any
greater detail such as names and addresses.
Complaints
|
Department
|
Ward
|
No. of complaints
received
|
Complaint overview
|
|
Benefits
|
Central Harbour
|
1
|
Benefits decision
|
|
Cliftonville East
|
1
|
Benefits process
|
|
Northwood
|
1
|
Benefits process
|
|
Building Control and Council Property
|
Garlinge
|
1
|
Building inspection process
|
|
Cleansing
|
Central Harbour
|
1
|
Street cleaning
|
|
Cliftonville West
|
1
|
Street cleaning
|
|
Dane Valley
|
1
|
Staff conduct
|
|
Northwood
|
1
|
Street cleaning
|
|
Communications and Marketing
|
Viking
|
1
|
Consultation regarding Northdown House
|
|
Community Safety
|
Central Harbour
|
1
|
Vicious dog
|
|
Eastcliff
|
1
|
Footpath closure
|
|
Customer Services
|
Birchington South
|
1
|
Lack of disabled seating in the Gateway
|
|
Cliftonville West
|
1
|
Benefits - documentation requirements
|
|
Dane Valley
|
1
|
Benefits information - availability at the
Gateway
|
|
Margate Central
|
2
|
Queue Management System
|
|
1
|
Call waiting times
|
|
Westgate on Sea
|
1
|
Service provided at the Gateway
|
|
Northwood
|
1
|
Service provided in the Call Centre
|
|
Environmental Health
|
Cliftonville East
|
1
|
Complaint procedure regarding bonfires.
|
|
Dane Valley
|
1
|
Pest Control Officer
|
|
Nethercourt
|
1
|
Staff conduct
|
|
Finance
|
Westbrook
|
1
|
Grant process
|
|
Foreshores
|
Birchington North
|
1
|
Seaweed issue
|
|
Birchington South
|
2
|
Seaweed issue
|
|
Beach chalet fees
|
|
Grounds Maintenance
|
Cliftonville East
|
1
|
Grass cuttings left on pavement
|
|
Landlord Services
|
Central Harbour
|
1
|
Poor quality of workmanship
|
|
Leisure
|
Salmestone
|
1
|
Allotment allocation
|
|
Licensing and Land Charges
|
Garlinge
|
1
|
Street trading issue
|
|
Major Developments
|
Cliftonville West
|
4
|
Issues with planning application for a
children’s play area at Newgate Gap
|
|
Parking
|
Bradstowe
|
1
|
Graffiti
|
|
Margate Central
|
1
|
Persistent parking on double yellow lines
|
|
Planning applications
|
Cliftonville West
|
3
|
Play area at Newgate Gap
|
|
Nethercourt
|
1
|
Planning process
|
|
Viking
|
1
|
Planning decision
|
|
Revenues, Ctax and Debt Recovery
|
Central Harbour
|
2
|
Direct debit issue
|
|
Forwarding address – account not updated
|
|
Dane Valley
|
1
|
Staff conduct
|
|
Northwood
|
1
|
Bailiff company
|
|
St Peters
|
1
|
Direct Debit issue
|
|
Westgate on Sea
|
1
|
Direct Debit issue
|
|
Waste and Recycling
|
Beacon Road
|
1
|
Staff conduct
|
|
Birchington North
|
1
|
Missed green waste collection
|
|
Bradstowe
|
1
|
Street cleaning issues
|
|
Central Harbour
|
1
|
Waste collection schedule
|
|
Cliftonville East
|
1
|
Missed waste collection
|
|
Dane Valley
|
1
|
Wheeled bin delivery
|
|
Margate Central
|
2
|
Street Cleansing issue
|
|
KCC Highways issue
|
|
Newington
|
1
|
Green waste collection
|
|
Northwood
|
2
|
Non collection of side waste
|
|
Condition of wheeled bin
|
|
Salmestone
|
1
|
Spilt waste after collection
|
|
Thanet Villages
|
1
|
Wheeled bin not returned to proper
location
|
|
Westgate on Sea
|
1
|
Staff conduct
|
|
|
Total
|
61
|
|
Compliments
|
Service Area
|
No. of compliments
|
Compliment overview
|
|
Commercial Services
|
10
|
Professional and efficient
staff
|
|
Customer Services
|
4
|
|
Commercial Services
|
1
|
|
Total
|
15
|