Complaints & compliments summary - October
2008
Below are details of compliments and complaints received by the
Council in October 2008, organised by ward and service
area.
Due to data protection restraints, we are unable to publish any
greater detail such as names and addresses.
Complaints
|
Service area
|
Ward
|
No. of complaints
received
|
Complaint overview
|
|
Commercial Services
|
Newington
|
1
|
Refuse collection
|
|
St Peters
|
1
|
Pruning of foliage by Broadstairs station
|
|
Margate Central
|
1
|
Facilities at Ramsgate pool
|
|
Birchington North
|
3
|
Missed refuse collection
|
|
Birchington South
|
1
|
Missed refuse collection
|
|
Cliftonville East
|
1
|
Water facilities at Westbrook Bay beach
huts
|
|
Cliftonville West
|
2
|
Location of wheeled bins
|
|
Fly tipping in Albion Road
|
|
Dane Valley
|
1
|
Cleansing standards – Millmead Road
|
|
Garlinge
|
1
|
Public toilet facilities at St Mildred’s
Bay
|
|
Margate Central
|
2
|
Missed waste collection
|
|
Newington
|
1
|
Stolen wheeled bin
|
|
Northwood
|
1
|
Street cleansing in Ramsgate
|
|
1
|
Wheeled bin not fully emptied
|
|
3
|
Waste collection services – Highfield
Court
|
|
1
|
Placement of wheeled bins
|
|
1
|
Missed waste collection
|
|
Salmestone
|
1
|
Street cleansing
|
|
|
Sir Moses Montefiore
|
1
|
Split refuse bags
|
|
St Peters
|
1
|
Alleged damage to property
|
|
Viking
|
1
|
Recycling collection
|
|
Westgate on Sea
|
3
|
Missed waste collection
|
|
Placement of wheeled bins
|
|
Wheeled bin not emptied
|
|
Community Services
|
Beacon Road
|
1
|
Repairs
|
|
Central Harbour
|
1
|
Anti-social behaviour
|
|
Cliftonville West
|
1
|
Housing transfer
|
|
Dane Valley
|
1
|
Repairs
|
|
Eastcliff
|
1
|
Housing transfer
|
|
Newington
|
1
|
Staff attitude
|
|
Northwood
|
1
|
Anti-social behaviour
|
|
Westbrook
|
1
|
Parking fine
|
|
Customer Services
|
Cliffsend and Pegwell
|
1
|
Advice received in the Gateway
|
|
Cliftonville West
|
1
|
Benefit overpayment
|
|
1
|
Benefit entitlement
|
|
Margate Central
|
1
|
Non negotiable cheques
|
|
Outside of area
|
2
|
Benefits payment method
|
|
Method of communication
|
|
Sir Moses Montefiore
|
1
|
Benefits decision
|
|
St Peters
|
1
|
Benefits claim process
|
|
Salmestone
|
1
|
Toilet facilities at the crematorium
|
|
Cliftonville West
|
1
|
Staffing in the Contact Centre
|
|
Dane Valley
|
1
|
Cash kiosk in the Gateway
|
|
Outside of area
|
1
|
Thanet’s Gateway Plus
|
|
Development Services
|
Cliftonville East
|
1
|
Lack of response to letters previously
sent
|
|
Outside of area
|
1
|
Planning permission refusal
|
|
Executive Support Office
|
Birchington North
|
1
|
Freedom of Information request
|
|
Financial Services
|
Dane Valley
|
1
|
Bailiff charges
|
|
Birchington South
|
2
|
Direct Debit
|
|
Council Tax arrears
|
|
Dane Valley
|
1
|
Direct Debit
|
|
Garlinge
|
1
|
Council Tax arrears
|
|
Viking
|
1
|
Staff attitude
|
|
Improvement & Performance
|
Central Harbour
|
1
|
Radio adverts
|
|
|
Total
|
59
|
|
Compliments
|
Service Area
|
No. of compliments
|
Compliment overview
|
|
Commercial Services
|
8
|
Professional and efficient
staff
|
|
Customer Services
|
3
|
|
Community Services
|
2
|
|
Development Services
|
2
|
|
Total
|
15
|