Contacting the Council

By Telephone

Our Useful Numbers Guide is available by using our online A-Z of Services.  Alternatively if you are not sure which number to call then contact our:

• Main switchboard number 01843 577000. 

Our free Useful Numbers Guide is available from Thanet's Gateway Plus.

Calling the Council

Most of the information you will require from the Council is available on this website. If you can’t find the information you need online, you can call the Council on the main switchboard number 01843 577000. The guide below shows the times that we experience high, medium and low call volumes to this number and approximate waiting times. Please refer to this when calling us to ensure the quickest response.

	Mon 8.45am - 5pm Tues 8.45am - 2pm Wed 8.45 am - 2pm Fri 11am - 1pm If you need to call during periods of high call volumes, you can leave a message when prompted and we will call you back. All messages are then answered in the order that they are received.
	Thurs 8.45am - 2pm Friday 8.45am - 11am, 2pm - 5pm
	Tues 3pm - 5pm Wed 3pm - 5pm Thurs 3pm - 5pm

In person

Thanet's Gateway Plus is located at Cecil Street, Margate

• Opening hours

Services on offer at Thanet Gateway Plus include

Thanet Council: Housing Benefit and Council Tax enquiries, Licensing, Environmental Health, Housing, Waste and Recycling collections

Kent County Council, Highways, Education and Social Care, Library Service, Voluntary and Community sector information

By e-mail

Please use our A-Z of Services to select the relevant service or send your e mail to: customer.services@thanet.gov.uk

By Fax

Fax: 01843 290906 Please address your fax to the section responsible for the service that you are commenting on, or if you are unsure send it to Customer Services.

In Writing

You may write your own letter or complete our Viewpoint Card or Complaints form.  These are available by:

• telephoning the department concerned
• contacting the main switchboard: 01843 577000
• visiting Thanet's Gateway Plus  

Using our District Offices

Access the Council’s full range of services in a variety of ways

• free telephone link connecting customers directly to the Council
• access to the Council’s websites and online services available by computer
• video conferencing appointments with Council officers in Margate (pre-booked only)

Broadstairs and St. Peter’s Service Centre

Pierremont Hall
Pierremont Gardens
Broadstairs

Offices open between 9 am – 3 pm from Monday to Friday - unstaffed (Broadstairs and St. Peter’s Town Council staff will be at the offices as usual).

Ramsgate District Office

14 York Street
Ramsgate

Offices open between 8.45  – 12.30 pm from Monday to Friday

Visitor Information Centre.

Visiting the Council offices

Our main office building is located at:

Thanet District Council, Cecil Street, Margate, Kent, CT9 1XZ

• Location maps

Our Office opening hours are:

Monday to Thursday 8.45am - 5.30pm and Friday 8.45am - 5pm.

• Out of hours contact
• Council Offices Early Closing for Staff Training

DisabledGo access information for Thanet Council offices 

How to get here

Margate railway station is about 10 minutes walk from the offices, or a short taxi journey. Bus services stop at Cecil Square just a few steps from the Council Offices.

Thanet travel information

• For up-to-date timetables for buses in Thanet visit Stagecoach and Eastonways websites
• For information on train timetables and booking journeys visit South Eastern Trains
  
• General Bus information for Kent
  
• For travel information (Rail, Bus & Coach, Road) please see Transport and Travel

There are pay and display parking bays in Cecil Street and opposite the offices in Hawley Square. Two pay and display car parks can be found at Mill Lane and College Square (off Hawley Street), both less than five minutes' walk from the offices.

Our location

Please print out or download a map from the selection provided to assist you in finding our offices.

E-mail:

customer.services@
thanet.gov.uk

Tel: 01843 577000

Fax: 01843 290906

DX 30555