How is my payment processed?
Who is responsible for Thanet Council's e-Payments
service?
Thanet Council's Customer Services Department is responsible for
the administration of the Council's online e-payments facility.
Who processes the payment?
Your payment to Thanet District Council is processed and
validated by Thanet District Council's Card Services Provider, The
Royal Bank of Scotland's Streamline e-Solutions.
Does the Council store details of my credit
card?
No. Thanet District Council does not store any of the
credit/debit card details relating to your payment. You will
be required to reinput all details each time you make a payment and
may use a different card to make different payments if you
wish.
Does my computer need any special
settings?
The bank's secure server supports the following browsers:
- Internet Explorer 5 and above
- Netscape 4.8 and above
Within your browser, you will need to have enabled
Javascript and Cookies - please note that the bank's server only
uses temporary cookies whilst processing your payment and does not
leave permanent cookies on your PC.
Making your payment
Whilst your payment is being processed:
- please do not use your browser's back and forward buttons to
navigate through the pages; instead use the buttons provided on the
pages themselves
- do not press any button marked 'PAY' more than once
- until you reach the point where you have entered your payment
card details, you may safely abandon a payment by closing your
browser. After that point, please be patient and wait for
your payment to complete.
If you experience any difficulties and do not receive
confirmation of your payment and a receipt, please do not attempt
to make the payment again. Instead contact our help desk on
01843-577000 for advice.
You can also email payments@thanet.gov.uk
Please note that our email server is not secure so you should
restrict the amount of personal financial information that
you include.