See Also
Corporate Plan 2007/11
Contact Us
Sophie Chadwick
Corporate Projects & Improvement
Email: sophie.chadwick
@thanet.gov.uk
Tel: 01843 577180
Modern Council
What does this mean:
We intend to make the best use of our
resources to provide residents with high quality, consistent and
efficient services. We will do this by continuing to evolve our
internal practices, systems and management styles to make the best
use of people, technology, buildings and assets and that all these
elements of the Council enhance service delivery, in both the short
and medium term.
A major focus over the next four years will be
the implementation of a comprehensive complaint logging and
response system. Members of the public who wish to report a defect
or failure of service should expect that their call is recorded and
responded to in a positive manner within agreed timescales. This
applies to all services, and the Council will publish a ‘People’s
Charter’ in 2008 which describes the service standards to be
delivered. Monitoring of complaints will receive high profile
scrutiny.
Why is it a priority:
- The Council is under constant pressure to review its cost-base
in order to keep Council Tax low;
- Government efficiency targets and reduced levels of Revenue
Support Grant are only likely to increase the budget gap emerging
over the life of the Medium Term Financial Strategy 2007/11;
- Residents’ expectations of Councils are increasing and must be
shaped by developments and improvements across the service
sector.
What will we do:
|
Year
|
2
08-09
|
3
09-10
|
4
10-11
|
(1)
11-12
|
Project
Manager
|
|
1 Develop a
vision for Thanet
|
l
|
|
|
|
Richard
Samuel
|
|
2 Be the
‘Employer of Choice’ in Thanet by:
|
|
|
|
|
Robert
Rose
|
|
a) Iimproving the
working environment for staff
|
l
|
l
|
|
|
Karen Paton
|
|
b) Renewing the staff
package – improve image recruitment and retention
|
l
|
l
|
l
|
|
Sarah Carroll
|
|
c) Reinvigorating the
Council’s values – Service, Teamwork, Economics, and Pride
(STEP)
|
l
|
l
|
l
|
|
Sarah Carroll
|
|
3 Extend customer contact
facilities across Thanet by extending Council
services to Ramsgate using new library to provide Council
services
|
|
l
|
l
|
l
|
Donna
Reed
|
|
4 Improve the
quality of services through external validation
|
l
|
l
|
l
|
l
|
Robert
Rose
|
|
5 Reduce the
overall amount of accommodation used by the Council
by:
|
|
|
|
|
Donna
Reed
|
|
a) Rreducing the storage of
paper by 50%
|
|
|
l
|
|
Roz Edridge
|
|
b) Relocating 70% of
office staff into main building
|
|
|
|
l
|
Karen Paton
|
|
6 Achieve 3% cash
savings year-on-year in order to sustain budgetary growth for
service improvements
|
l
|
l
|
l
|
l
|
Sue McGonigal
|
|
7 Implement the Asset
Management Strategy
|
l
|
l
|
l
|
l
|
Brian White
|
|
8 Ensure Thanet
is fully represented in East Kent by:
|
l
|
l
|
l
|
l
|
Richard Samuel
|
|
a) Contributing to the new East
Kent Local Strategic Partnership
|
l
|
l
|
l
|
l
|
Robert Rose
|
|
b) Representing Thanet’s
priorities in the Sustainable Community Strategy
|
l
|
|
|
|
Sophie Chadwick
|
|
c) Developing joint committee arrangements
|
l
|
|
|
|
Glenn Back
|
|
d) Continuing to explore efficiencies and service
improvements in partnership with neighbouring authorities
|
l
|
l
|
l
|
l
|
Paul Moore
|
|
9 Develop comprehensive information
management system to support delivery of Corporate Plan to
include:
|
|
|
|
|
Sophie Chadwick
|
|
a) Develop a consistent framework of plans and strategies
to underpin the delivery of the Corporate Plan
|
l
|
|
|
|
Sophie Chadwick
|
|
b) Set up document management/retrieval and storage
system
|
l
|
|
|
|
Roz Edridge
|
|
10 Implement a complaints logging and response system
including Freedom of Information and Member enquiries
|
|
l
|
|
|
Donna Reed
|
Our Performance
| MO010 |
Percentage of complaints answered within the required
timescale |
| M0011 |
Percentage of corporate calls which were lost |
| BV002a |
Level of the “equality Standard” to which the authority
conforms |
| BV012 |
The average number of working days per employee lost due to
sickness absence |
| NI014 |
Avoidable contact: The average number, of customer contacts per
received customer request |
| NI179 |
Value for money – total net value of on-going cash-releasing
value for money gains that have impacted since the start of 2008-09
financial year |
Find out about our performance in the Annual Performance Report 2008
Healthy Communities>