1. Focusing on the purpose of the authority and on outcomes for the community and creating and implementing a vision for the local area

Supporting Principle: exercise strategic leadership by developing and clearly communicating the authority’s purpose and vision and its intended outcome for citizens and service users.

The Council is required to: develop and promote the authority's purpose and vision.

We will do this through the following:

Thanet Vision 2030
Thanet Strategy
Corporate Plan
Service plans
Sustainable Community Strategy
Thanet Community Safety Plan
Information Exchange

The Council is required to: review on a regular basis the authority’s vision for the local area and its implications for the authority’s governance arrangements

We will do this through the following:

Local Code of Corporate Governance
Thanet Vision 2030
Thanet Strategy
Corporate Plan
East Kent Joint Arrangements Committee

The Council is required to: ensure that partnerships are underpinned by a common vision of their work that is understood and agreed by all partners

We will do this through the following:

Partnership Framework
Local Code of Corporate Governance
East Kent Joint Arrangements Committee
East Kent Joint Management Team
Individual service collaboration agreements and supporting SLA’s for all East Kent Shared Services

The Council is required to: publish an annual report on a timely basis to communicate the authority’s activities and achievements, its financial position and performance

We will do this through the following:

Annual performance report
State of the District report
‘Your Services – Your Council Tax’ publication
Statement of Accounts
Medium Term Financial Plan

Supporting principle: ensure that users receive a high quality of service whether directly, or in partnership or by commissioning

The Council is required to: decide how the quality of service for users is to be measured and make sure that the information needed to review service quality effectively and regularly is available

We will do this through the following:

Service plans
Annual performance report
Monthly performance monitoring
Senior Management Team
Corporate dashboard report
Star Chamber
Performance Board

The Council is required to: put in place effective arrangements to identify and deal with failure in service delivery

We will do this through the following:

Customer feedback system
Appraisal process
Improvement Forum
Performance reporting
Performance Management Framework
Performance Board

Supporting principle: ensure that the authority makes best use of resources and that tax payers and service users receive excellent value for money

The Council is required to: decide how value for money is to be measured and make sure that the authority has the information needed to review value for money and performance effectively. Measure the environmental impact of policies, plans and decisions

We will do this through the following: