Information & Communications Technology (ICT) Strategy 2009-2012

Action plan

Action	How delivered	Lead Officer	In partnership with	When (Q1, Q2, Q3, Q4)	Resources	Outcomes
Manage and develop server and storage environment in conjunction with corporate software users	Virtualisation technologies storage.	Will Causton.	ICT Team	Ongoing	Infrastructure support officer. ICT team.	Sufficient electronic storage capacity, managed and backed up to meet business needs.
Develop remote access solution(s).	Citrix, SSL VPN	Andy Evans	ICT Team KPSN	Q3 2009	ICT Team KPSN	Secure and robust remote access.
Research Unified Communications.	Internal report	Will Causton	Kent Connects KPSN ICT Team	Q4 2009	Kent Connects KPSN ICT Team	Internal report produced with recommendations.
Telephony switch replacement.	To be decided.	William Neech	ICT Team Kent Connects KPSN	2011	ICT Team Kent Connects KPSN	Telephony switch replaced.
Implement internal self serve technologies.	Password reset, helpdesk call logging	Andy Evans	ICT Team	Q4 2009	ICT Team	TDC staff able to securely reset their own passwords and log own Service Desk requests.
Research Open Source software	Internal report	William Neech	ICT Team Kent Connects	2011	ICT Team Kent Connects	Internal report produced with recommendations.
Provide technical support for the development, roll out and use of corporate business systems.	In conjunction with Corporate Business Systems Team.	Andy Evans	Corporate Business Systems ICT Team	Ongoing	Corporate Business Systems ICT Team	Secure, robust and updated applications delivered according to business requirements.
Contribute to the development of shared services.	To be confirmed	William Neech \ Andy Evans	Partner authorities ICT Team shared services project team	Ongoing	Partner authorities ICT Team Shared Services project team	Shared services opportunities are fully explored and implemented where advantageous to do so.
Implement automated PC shutdown	To be decided	Andy Evans	ICT Team, Green Group	Q4 2009	ICT Team, Green Group	PCs are able to be shutdown remotely enabling power saving.
Research the feasibility of migrating the Council’s Novell GroupWise email system to an alternative system.	Research and report	Will Causton	ICT Team	2010	ICT Team	Internal report