| Performance Indicator reference / Description |
Actual |
National comparison |
Actual |
National comparison |
Actual
|
National comparison |
Actual |
Compared with previous target |
Target |
Target |
Target |
|
BV076a
Housing Benefit Security – The number of claimants visited per
1,000 caseload
|
11.89 |
 |
9.97 |
|
6.6 |
|
101.46 |
|
Deleted from the national PI set |
|
BV076b
Housing Benefit Security – The number of fraud investigators
employed per 1,000 caseload
|
0.27 |
|
0.19 |
|
0.27 |
|
0.37 |
|
0.35 |
0.35 |
0.35 |
|
BV076c
Housing Benefit Security – The number of fraud investigations
per 1,000 caseload
|
NEW |
|
130 |
|
26.9 |
|
24.38 |
|
24 |
24 |
24 |
|
BV076d
Housing Benefit Security – The number of prosecutions and
sanctions per 1,000 caseload
|
1.08 |
|
1.87 |
|
2.95 |
|
3.08 |
|
3 |
3 |
3 |
|
BV078a
Average number of days to process new benefit claims
|
50.81 |
 |
34.22 |
 |
43.5 |
|
24.53 |
 |
22 |
21 |
20 |
|
BV078b
Average number of days to process notifications of changes of
circumstances
|
8.7 |
 |
5.68 |
 |
11.2 |
|
8.05 |
|
9 |
8 |
7 |
|
BV079a
Percentage of cases for which the calculation of the amount of
benefits due was correct on the basis of the information
available
|
95.00% |
|
94.40% |
|
95.00% |
|
97.40% |
|
98.50% |
99% |
99% |
|
BV079bi
Housing Benefit overpayments recovered during the period as a
percentage of recoverable overpayments made during that period
|
NEW |
|
NEW |
|
78.90% |
|
74.50% |
 |
85.00% |
87% |
89% |
|
BV079bii
HB overpayments recovered during the period as % of total amount
outstanding at the beginning of the period plus the overpayment
identified during the period
|
NEW |
|
NEW |
|
26.40% |
|
36.90% |
|
45.00% |
47% |
49% |
|
BV079biii
HB overpayments written off during the period as % of total
amount outstanding at the beginning of the period plus the
overpayment identified during the period
|
NEW |
|
NEW |
|
3.20% |
|
4.50% |
|
40% |
4% |
4% |
|
BV080a
Percentage of claimants satisfied with the facilities to get in
touch with the benefits office
|
73.00% |
|
N/A |
|
N/A |
|
77.00% |
|
Survey carried out every three years |
81% |
|
BV080b
Percentage of claimants satisfied with the service in the
benefits office
|
74.00% |
|
N/A |
|
N/A |
|
67.00% |
|
Survey carried out every three years |
78% |
|
BV080c
Percentage of claimants satisfied with the benefits
telephone service
|
64.00% |
|
N/A |
|
N/A |
|
70.00% |
|
Survey carried out every three years |
74% |
|
BV080d
Percentage of claimants satisfied with the staff in the
benefits office
|
75.00% |
|
N/A |
|
N/A |
|
78.00% |
|
Survey carried out every three years |
81% |
|
BV080e
Percentage of claimants satisfied with the clarity of the
benefits forms, leaflets and letters
|
54.00% |
|
N/A |
|
N/A |
|
60.00% |
|
Survey carried out every three years |
63% |
|
BV080f
Percentage of claimants satisfied with the time taken to
be informed whether their claim was successful
|
54.00% |
|
N/A |
|
N/A |
|
72.00% |
|
Survey carried out every three years |
75% |
|
BV080g
Percentage of claimants satisfied with the overall service
provided by the benefits office
|
59.00% |
|
N/A |
|
N/A |
|
74.00% |
|
Survey carried out every three years |
81% |