See Also
Annual Efficiency Statement
Broadband
Contact Us
Customer Services Project Office
Email: customer.services
@thanet.gov.uk
Phone: 01843 577033
e-Government
e-Government (Electronic Government) is part of central and
local government’s programme to modernise the way they do business
and provide services to the public.
The programme makes use of various forms of computer technology,
including the internet, to support working practices. It will
involve the establishment of contact centres and One Stop Shops
where the majority of customer queries can be dealt with at the
first point of contact.
The primary aim of e-Government is to improve the customer’s
experience, both of dealing with the Council and its staff, and
taking advantage of its services with a secondary aim for the
Council to improve its efficiency and therefore customer
satisfaction.
All English Councils, including Thanet, have been set a target
of 31 December 2005 to radically overhaul the way they deliver and
manage their services. Targets have also been set for central
government departments.
Individual Council progress is measured using a national
performance indicator, known as BVPI 157. This measures the number
of customer facing services that can legally and operationally be
delivered electronically against the number of services where
electronic delivery has been implemented. It is important to stress
that all services will continue to be made available via
traditional face to face and telephone contact routes. The use of
computer technology - including the internet, contact centres,
Digital TV, SMS text messaging and kiosks - is intended to widen
customer choice in terms of accessing the Council (convenient
locations, times etc), rather than decreasing it.
Thanet’s programme is described in its Implementing Electronic
Government (IEG) Statement. This is updated annually and submitted
to the Office for the Deputy Prime Minister (ODPM) for approval. In
the final 15 months of the programme, interim statements were also
submitted in July and December 2005.
A final statement (IEG6) showing Thanet's achievements against
the targets will be submitted in April 2006.
Download Thanet IEG6 (2005/6) (.pdf file)
Download Thanet IEG5 (interim 2005/6) (.pdf file)
Download Thanet IEG 4.5 ( interim 2005/6) (.pdf
file)
Download Thanet IEG 4 (2005/6) (.pdf
file)
Download Thanet IEG 3 (2004/5) (Word 97 doc)
Download
Thanet IEG 2 (2003/4) (.pdf file)
Download Thanet IEG
1 (2002/3) (.pdf file)