Modern Council: Performance Indicators for 2007-08

Key

	On target
	Target missed

PI Ref.	Description	Service Area	Owner	2004-05 Actual	2005-06 Actual	2006-07 Actual	Target	Actual	PI Status

Indicators used in 2007/08
BV002a	Level of the "Equality Standard" to which the authority conforms	Improvement & Performance	Ian Driver	1	1	2	2	2
BV002b	Score against checklist of best practice on Racial Equality	Improvement & Performance	Ian Driver	47.00%	57.89%	57.89%	73.84%	73.84%
BV008	Percentage of invoices paid within 30 days	Financial Services	Sarah Martin	89.30%	91.72%	93.01%	96.00%	94.90%
BV009	Percentage of Ctax due which was collected	Financial Services	Mark Wilson	95.69%	95.40%	95.83%	96.50%	96.93%
BV010	The percentage of non-domestic rates due which were collected	Financial Services	Mark Wilson	97.31%	98.90%	98.76%	99.30%	97.50%
BV011a	Percentage of top 5% of earners that are women	Improvement & Performance	Sarah Carroll	25.00%	22.22%	28.16%	33.00%	31.00%
BV011b	Percentage of top 5% of earners that are from an ethnic minority	Improvement & Performance	Sarah Carroll	3.57%	2.85%	7.04%	10.50%	2.85%
BV011c	Percentage of top 5% of earners that are disabled	Improvement & Performance	Sarah Carroll	0.00%	2.85%	2.35%	5.00%	0.00%
BV012	The average number of working days per employee lost due to sickness absence	Improvement & Performance	Sarah Carroll	9.25	10.36	10.56	9.40	7.42
BV014	The percentage of employees taking early retirement as a percentage of the total workforce	Improvement & Performance	Sarah Carroll	2.26%	0.21%	2.65%	0.60%	0.80%
BV015	The percentage of employees retiring due to ill health as a percentage of the total workforce	Improvement & Performance	Sarah Carroll	0.17%	0.21%	0.71%	0.20%	0.16%
BV016a	Percentage of Council employees who are disabled	Improvement & Performance	Sarah Carroll	2.79%	2.11%	1.84%	2.70%	0.69%
BV016b	Percentage of economically active community that have a disability	Improvement & Performance	Sarah Carroll	17.81%	17.81%	17.81%	17.81%	17.81%	N/A
BV017a	Percentage of authority employees from an ethnic minority	Improvement & Performance	Sarah Carroll	1.74%	1.34%	1.25%	1.80%	1.10%
BV017b	Percentage of the economically active population from ethnic minorities	Improvement & Performance	Sarah Carroll	2.39%	2.39%	2.39%	2.39%	2.39%	N/A
BV076b	Number of fraud investigators employed per 1,000 caseload	Customer Services	John Lewis	0.19	0.27	0.37	0.35	0.37
BV076c	The number of fraud investigations per 1,000 caseload	Customer Services	John Lewis	130.00	26.90	24.38	24.00	41.90
BV076d	The number of prosecutions and sanctions per 1,000 caseload	Customer Services	John Lewis	1.87	2.95	3.08	3.00	5.77
BV078a	Average number of days to process new benefit claims	Customer Services	John Lewis	34.22	43.5	24.53	22.00	19.63
BV078b	Average number of days to process notifications of change of circumstance	Customer Services	John Lewis	5.68	11.20	8.05	9.00	7.80
BV079a	Percentage of cases for which the calculation of the amount of benefits due was correct on the basis of the information available	Customer Services	John Lewis	94.40%	95.00%	97.40%	98.50%	98.00%
BV079bi	Housing Benefit overpayments recovered during the period as a percentage of recoverable over payments made during that period	Customer Services	John Lewis	New	78.90%	74.50%	85.00%	57.40%
BV079bii	HB overpayments recovered during the period as % of total amount outstanding at the beginning of the period plus the over payment identified during the period	Customer Services	John Lewis	New	26.40%	36.90%	45.00%	23.20%
BV079biii	HB overpayments written off during the period as % of total amount outstanding at the beginning of the period plus the over payment identified during the period	Customer Services	John Lewis	New	3.20%	4.50%	4.00%	4.30%
BV156	Percentage of authority buildings accessible to disabled people	Development Services	Geoff Musk	41.18%	41.18%	56.52%	100.00%	100.00%
BV174	Number of racial incidents recorded by the authority per 100,000 population	Improvement & Performance	Ian Driver	3 (Partial data)	3	0	5	1
BV175	Percentage of racial incidents that resulted in further action	Improvement & Performance	Ian Driver	100%	100%	N/A	100%	100%
BV226a	Total amount spent by the Local Authority on Advice and Guidance Services provided by external organisations	Improvement & Performance	Sophie Chadwick	New	£89,690	£162,639	£160,000	£186,666
BV226b	Percentage or monies spent on Advice and Guidance Services given to organisations holding the CLS Quality Mark	Improvement & Performance	Sophie Chadwick	New	89.69%	58.91%	60.00%	59.46%
BV226c	Total amount spent on Advice and guidance in the areas of housing, welfare benefits and consumer matter provided directly by the authority to the public	Improvement & Performance	Sophie Chadwick	New	£174,371	£242,639	£240,000	£261,641
MO005	Percentage change between original budget and actual spend during the year.	Financial Services	Sarah Martin	New	New	New	Not set	0.40%	N/A
MO010	Percentage of complaints answered within required time scale (whole council)	Customer Services	Donna Reed	New	New	New	100%	72%
MO011	Percentage of corporate calls which were lost	Customer Services	William Neech	New	New	New	8%	9.83%
MO024	Number of formal complaints received by the Council	Customer Services	Donna Reed	New	New	New	Not set	411	N/A

Next: Modern Council: Project Progress

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