Modern Council: Project Progress

Key

	All project milestones met.
	Project underway but no milestones due.
	Majority of project milestones met.
	Project off track milestones have not been met.

Ref	Description	Project completion year	Project Progress for 07/08
1	Be the ‘Employer of Choice’ in Thanet by:
1a)	improving the working environment for staff	Year 2, 2009	Phase I completed, the contact centre is now located on the third floor in the old committee rooms. Work on the ground floor is underway, the Benefits service will be moving there end of June. “Moving Matters” microsite launched on the intranet.
1b)	renewing the staff package – improve image recruitment and retention	Year 3, 2010	Proposals for the new staff discount scheme, in partnership with KCC, will be presented at the staff conference, to be implemented June/July 08.
1c)	reinvigorating the Council’s values – Service, Teamwork, Economics, and Pride	Year 3, 2010	Managers’ Charter has been published. Staff Charter in draft - will be subject to consultation.
2	Extend customer contact facilities across Thanet
2a)	open the integrated library/one-stop-shop in central Margate	Year 2, 2009	Thanet's Gateway Plus opened on January 7^th 2008, on budget.
2b)	extend Council services to Ramsgate (using new library to provide Council services	Year 4, 2011	Discussions with Kent Libraries will take place when plans for the re-build of Ramsgate Library are in place.
2c)	introduce a ‘Mobile Gateway’ with Kent County Council	Year 1, 2008	Completed - this was launched at the Kent County show and was also show-cased at TDC during Customer Services Week, and also took part in the Gateway launch, visiting Ramsgate, Broadstairs and Westwood Cross.
3	Develop and publish a ‘People’s Charter’ that describes service standards to be delivered by the Council	Year 1, 2008	Final draft sent to Cabinet. It is now being distributed in July. Now called "Residents' Charter" following feed-back from focus group
4	Develop Improvement Plan in response to Audit Commission recommendations	Year 1, 2008	Advised by Audit Commission not to write an Improvement Plan. Project withdrawn.
5	Reduce the overall amount of accommodation used by the Council by:
5a)	reducing the storage of paper by 50%	Year 3, 2010	Good progress is being made in rolling out Corporate DIPS. Complaints and Ombudsman processes are live and 2 out of 3 housing modules. Work is underway with Housing, Development Control.
5b)	relocating 70% of office staff into main building	Year 4, 2011	Phase I complete – contact centre has been relocated to the third floor.
6	Increase customer satisfaction with the Council from 53% to 60% by 2011
7	Achieve 3% cash savings year-on-year	Year 4, 2011	Budget development for 2008-2011 will be progressed so as to deliver 3% cashable savings. These proposals were reported to Cabinet and Council in February. In respect of 2004-2007, the final AES will be due in July 2008 which requires annual savings of 3% (cashable and non cashable) which, based on the forward look for 07/08, will be achieved.
8	Enhance two-tier working in Kent and within East Kent – for example waste, housing and parking services	Year 4, 2011	Joint Services Committee and joint arrangements Scrutiny Committee proposals agreed by Council on 8 May 08. Programme being established by East Kent Chief Executives to run ahead of first Joint Services Committee
9	Develop comprehensive information management system to support delivery of Corporate Plan to include:
9a)	Develop a consistent framework of plans and strategies to underpin the delivery of the Corporate Plan	Year 1, 2008	Audit of existing plans and strategies carried out and results presented to CMT. Report going to Cabinet in August
9b)	Develop project management arrangements within the six themes	Year 1, 2008	Briefing sessions completed for all project managers. Project Briefs completed for all projects across the themes
9c)	Set up document management/retrieval and storage system	Year 2, 2009	Individual Sharepoint sites set up for each of the six Corporate Plan themes. Meeting held to agree scope of project to develop Sharepoint site providing document repository and development of database to provide search capability. Meetings underway with each Head of Service to identify all documents to be included, and to highlight those that may still need to be produced. Meetings held to define the functionality and visual identity of the database that will drive the site and the site itself. Draft guidance for new Publication Scheme reviewed – awaiting final information in March. Draft database written and internet presentation style agreed.
10	Implement a complaints logging and response system including Freedom of Information and Member enquiries	Year 2, 2009	The Council's new complaints system went live on 1st August 2007 and is being monitored by the Complaints Working Group. A separate process for managing Ombudsman’s complaints is in place. Root cause analysis work is also being carried out which will enable service improvement and, ultimately, reduce the amount of complaints being received. Continuous improvement to the process are being made, in response to end user feedback, moving from 75% to 81% in January. Work underway to review ways to reduce end user dependence on Project Office for support with processing.

Next: Modern Council: Targets for future years

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