Modern Council: Looking forward to 2009/10

The Council recently refreshed its Corporate Plan. As part of this process a number of sub-themes were identified within each theme. The sub-themes for Modern Council are:

Managing Finance:	Ensuring that we are achieving good value for money as financial resources become more stretched from year to year.
Governing the Business:	Ensuring that the processes and information we use to manage our business enable us to deliver our services properly whilst fulfilling our legal and statutory duties.
Managing Resources:	Managing staff, assets and natural resources to ensure that we deliver the best possible value for money for our residents.
Involving People:	Ensuring that we involve and include customers, community groups, other public services, local businesses and our own staff in making decisions and delivering services.
Managing Performance:	Ensuring that we have chosen the right priorities and are able to deliver them.

For details of the new projects identified through the refresh please look at the Corporate Plan. The following table provides an update for the top 5 indicators identified against this theme through the refresh:

Key

	On target
	Target missed

			2008-09 Performance			Future Targets
PI Ref.	Description	Service Area	Target	Actual	PI Status	2009-10	2010-11	2011-12
NI014	Avoidable contact: The percentage of customer contacts which were avoidable	Customer Services and Business Transformation	No baseline to set target	23.55%	N/A	Awaiting government guidance on setting of targets for this indicator.
NI179	Value for money – total net value of ongoing cash-releasing value for money gains that have impacted since the start of the 2008-9 financial year	Finance and Corporate Services	£0.76m	Available July	N/A	£1.54m	£2.61m	TBC
NI188	Score (0-4) for planning to adapt to climate change	Finance and Corporate Services	0	0		2	3	3
PS018	The percentage of people who believe that local public services act on the concerns of local residents	Chief Executive	30%	Awaited from DCLG*	N/A	No survey	40%	No survey
LI160	Audit Commission Managing Performance Score	Finance and Corporate Services	This indicator is new in 2009/10			TBC	TBC	TBC