Operational Dashboard

The following tables make up the Council’s operational management dashboard. They contain a selection of high profile indicators which will be measured on a monthly basis and provide the council with a clear understanding of how its activity and work programme is progressing throughout the year. Ten priority projects are identified, and these will also be monitored on a monthly basis.

Where an indicator target is marked with a * it reflects the fact that the indicator is a measure of workload over which we have very little direct control. For these indicators the figure in the target column is actually just a forecast for the year against which we will monitor actual workload to give an indication of whether it is greater or less than anticipated. This will help us to respond quickly to changing pressures on our resources.

Outputs and Outcomes for Customers

Ref.	Indicator Name	08/09 Actual	09/10 Target
NI157a	% major planning apps decided in 13 weeks	94.5%	90.0%
LI129	% of people who are unemployed	5.50%	7.00%
NI015	Most serious violent crimes per 1,000	0.84	1.58
LI035	Incidents of criminal damage per 1,000	21.9	24.84
NI195a	% streets with high levels of litter	8%	9%
LI036	% fines for litter/dog fouling paid on time	60.7%	62%
BV212	Avg no. of days to re-let council housing	28	26
LI195	No. of properties improved (grants/loans)	178	185
LI099	% of tenants rating the repairs service positively	83.02%	83%
LI103	No. of visits to TLF run leisure centres	332707	350217
LI067	No. of complaints received	664	600
NI181x	No. of days to process new benefit claims	20	20

Internal Performance and Efficiency

Ref.	Indicator Name	08/09 Actual	09/10 Target
BV012	Days lost due to sickness per employee	8.00	7.7
LI061	% complaints answered on time	87.35%	100%
LI062	% corporate calls which were lost	5.76%	5%
LI063	% calls answered within 4 rings	93.00%	95%
NI014	% of contacts which were avoidable	23.55%	TBC
LI162	% risk reviews carried out on time	New Indicator	TBC
LI064	% phone calls resolved at first point of contact	65.7%	75
LI083	Staff turnover	13.78%	13.7%

Financial / Activity

Ref.	Indicator Name	08/09 Actual	09/10 Target
LI147	Port income (£'000s)	£2092.67	£2374.34
LI023	Asset Income (£'000s)	£1,176.50	£1335.5
LI213	Parking income (£'000s)	£2,086.50	£2383.7
LI012	Investment income (£'000s)	£627	£195
LI157	Planning fee income (£'000s)	£587	£780
LI218	General Fund forecast (£’000s)	£22,138.00	£22689.1
LI101	HRA Fund position forecast (£’000s)	-£3,658	-£308
LI069	Working Neighbourhood Fund Spend (£’000s)	4.79%	TBC
BV009	% CTAX collected	96.12%	96.5%
BV010	% NNDR collected	98.57%	98.5%
LI098	Current tenant rent arrears (£'000s)	£346.7	£340.0
LI016	Outstanding HB overpayment (£'000s)	£276.9	£280.0

LI214	Waste collection customer requests	15392	16000*
LI199	Homeless approaches	New indicator	1,100*
LI066	Contact centre abandoned calls	14.8%	5%
LI015	Benefit enquiries	52719	52720*
LI155	Planning applications per officer	152	140*

Top 10 Projects

Ref.	Project Name
1.1.1	Deliver the Margate Renewal Programme
1.2.4	Maximise the benefits of the high speed rail link
1.4.1	Increase measures to tackle anti social behaviour
3.1.4	Maximise enforcement for litter and dog fouling
3.3.1	Deliver Waste reduction programme
4.1.1	Reducing the number of HMOs and private rented properties in Cliftonville
5.1.3	Improve our swimming pools and leisure facilities
5.2.3	Establish new parish council in Ramsgate
6.2.3	Develop joint HR and Payroll Service
6.3.6	Review the staff benefits package