Pay online
Find a form
Bin & Wheelie collections
Find your councillor
Council meetings & agenda
Compliment or complain
Garden waste collection
Licence applications
Planning Applications
Publications
Clubs & Organisations
The following information provided under this section forms part of the terms and conditions for the garden waste collection service.
The council has no statutory duty to collect garden waste free of charge. Many residents in Thanet do not have gardens and many householders compost at home. Therefore the decision was made that council tax should not be used to provide a service which many people could not use.
Some properties may not be suitable for this service due to restricted access for our collection freighters or lack of space to store the bin or to put them out at the front of the property for collection. We reserve the right to decide whether or not we can provide the green waste collection.
Yes, you can have as many bins as you like but please be aware that you will need to hire each bin and pay annually for each bin to be collected.
No, we know the 240 litre bins supplied are good quality and can withstand the pressure of lifting and emptying into our freighters. We cannot risk the safety of our operatives by asking them to empty other bins. Our bins with their special logo and serial number will enable us to identify who is entitled to receive a collection service.
No, you are responsible for the security of your bin. The unique identifying serial number on your bin will mean that we can link your bin to your house. We will not empty the bin if it is moved to another property (unless you advise us that you have moved to another property within the district).
The bins are supplied with a one-year warranty. Should the collection crew be responsible for damaging your bin or it falls into the rear of the vehicle we will repair it or replace it free of charge.
Your garden waste will be collected once every two weeks throughout the year apart from a few weeks over Christmas and New Year. Please refer to local newspapers and this website for arrangements over this period.
When we receive your payment we will send you a coloured sticker with a serial number to put on the front right hand side of your green lidded bin. A new sticker will be issued each year.
If your collection is missed we will arrange to return to collect your bin within three working days. Please contact Customer Services on 01843 577115 or e-mail waste&streetcleaning@thanet.gov.uk to report the missed collection. Please note our collection crew record which bins are not out for collection and we will not be able to return if your bin was not out at the front of your property by 6am on your day of collection.
We are unable to refund any payments for this service.
The bin will hold the equivalent of approximately five standard refuse sacks. However, please be careful not to overload your bin. When we empty your wheeled bin we put it onto a bin lift which shakes the bin twice to loosen the waste into the refuse freighter. If the garden waste is too compacted in the bin we will need to excessively shake it on the lift which can damage the bin.
Only put the items listed in your bin. If in doubt, don’t put it in and phone our Customer Services helpline on 01843 577115 for advice.
Green garden waste left inside the bins can begin to break down, compacting and becoming very heavy if more waste is put on top. If this is a problem you could try to delay filling the bin until a few days before your collection date. Try layering garden waste such as grass and leaves with dry twigs and small branches to help keep the waste fairly loose.
Please note: We can only collect garden waste contained within the wheeled bin.
Composting is the best way to deal with garden waste. Disposing of garden waste into a landfill leads to the production of methane, a powerful greenhouse gas. By using our new service you can be confident that your garden waste is being treated in an environmentally friendly way.
Waste & Recycling
E-mail: waste&streetcleaning @thanet.gov.uk
Tel: 01843 577115
Fax: 01843 290906