Pay online
Forms
Waste collections
Meetings & agenda
Compliment or complain
Planning Applications
Publications
Clubs & Groups
If you are a tenant of Thanet council you can use a free telephone number to report repairs that are needed:
For general repairs, freephone 0800 0234 320;
for gas related repairs to heating or water appliances, freephone 0800 731 2826.
You can get in touch with the Repairs Office by:
We will require the following information:
for emergency out of hours repairs
You are responsible for any repair required because of neglect or damage caused by you, another person living with you or your visitors. If we have to carry out emergency repairs which are your responsibility, you will be charged for both the cost of the repair plus administration costs. As a tenant, you have to take reasonable steps to prevent repairs from being necessary. Please consult your Conditions of Tenancy for full details of your responsibilities.
It depends how urgent the work is. There are six categories of repair - each with it's own target time:
Mears Ltd is the Council's appointed contractor for the servicing and repair of gas hot water and heating systems.
Tel: freephone 0800 731 2826.
HOUSING REPAIRS No - 0800 0234 320
GENERAL SERVICE / REPAIRS - 0800 0234 320
HOUSING & GENERAL SERVICE OUT OF HOURS - No 01843 292442
Housing Repairs
E-mail:
housing.repairs @thanet.gov.uk
Tel: 01843 577266