Contact Us
Housing Repairs
Email:
housing.repairs
@thanet.gov.uk
Phone: 01843 577266
Housing Repairs
Who do I contact to report a repair?
If you are a tenant of Thanet council you can use a free
telephone number to report repairs that are needed:
For general repairs, freephone 0800 0234 320;
for gas related repairs to heating or water appliances,
freephone 0800 731 2826.
You can get in touch with the Repairs Office by:
We will require the following information:
- Your name
- Your address
- Contact telephone number
- Access times - When are you usually at home?
for emergency out of hours
repairs
What repairs is the council
responsible for?
- Repairs to the structure and outside of your home: including
roofs, walls, floors, drains, gutters and external pipes.
- Baths, basins and sinks.
- Any heater or central heating system we put in.
- Steps or paths that are an essential means of access, and any
boundary fence or wall erected by us.
- All communal entrances, halls, stairways, lifts, communal
lighting, rubbish chutes and wheeley bins.
What repairs am I responsible
for?
- Glazing.
- Fuses and plugs.
- Light bulbs, fluorescent tubes and starters.
- Plugs and chains to sinks, basins and baths.
- Renewing door keys, letter plates and knockers.
- Gate and shed latches, bolts and catches.
- Easing internal doors (including carpet adjustments).
- Renewing clothes posts and lines (except in shared drying
areas).
- Sweeping chimneys.
- Minor repairs to paths.
- T.V. aerials (except communal aerials).
- Pelmets and curtain rails.
- Renewing external door locks except where requiring replacement
through fair wear and tear.
- Renewing hinges, furniture, locks, handles, and catches for
internal doors.
- Renewing sealant around sinks, baths, and kitchen work
surfaces.
- W.C. seats, covers and chains.
- Glazed tiles around bath, basin or sink.
Will I be charged for any
damage?
You are responsible for any repair
required because of neglect or damage caused by you, another person
living with you or your visitors.
If we have to carry out emergency repairs which are your
responsibility, you will be charged for both the cost of the repair
plus administration costs. As a tenant, you have the to take
reasonable steps to prevent repairs from being necessary.
Please consult your Conditions of Tenancy for full details of your
responsibilities.
How quickly will my repair be
done?
It depends how urgent the work is.
There are six categories of repair - each with it's own target
time:
- Category A- Call out - Out of
hours
Attend within 2 hours
- Category B- Call Out -Daytime
Hours
Attend within 2 hours of receipt of
instructions within working hours to undertake such work as is
required for Security, Safety and Health. If the repair can
be completed within 2 hours, this will be done. Where work
cannot be completed at the time of the visit, it should be
completed within the next working day. The Contractor will be
telephoned with the Repairs Order number initially. The
Repairs Order will be issued retrospectively.
- Category C -
Emergency
Works to be completed within 1 working
day.
- Category D -
Urgent
Works to be completed within 3 working
days.
- Category E - High
Priority
Works to be completed within 7 working
days.
- Category F -
Non-Urgent
Works to be completed within 21 calendar
days.
What if my gas appliance breaks
down?
Mears Ltd is the Council's appointed
contractor for the servicing and repair of gas hot water and
heating systems.
HOUSING GAS HEATING / HOT WATER
Tel: freephone 0800 731 2826.
HOUSING REPAIRS No - 0800 0234 320
GENERAL SERVICE / REPAIRS - 0800 0234 320
HOUSING & GENERAL SERVICE OUT OF HOURS - No 01843 292442