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The Homelessness Strategy Action Plan at section 8 contains detailed individual objectives for delivering the Homelessness Strategy. Progress against each objective is continuously monitored at both a district and sub-regional level. Performance is also closely monitored by Central Government, through the quarterly P1E return.
Performance against the Homelessness Strategy Action Plan and key performance indicators is monitored by the East Kent Homelessness Forum (see objective 7.1 in the Action Plan), which meets on a quarterly basis. A copy of the Terms of Reference for the Forum will be found at appendix 1. The Action Plan is reviewed on an annual basis, in consultation with members of the forum.
Processes within individual districts vary. However, each district monitors its own performance closely, and objectives from the Homelessness Strategy Action Plan are reflected in divisional service plans, team plans and individual performance appraisals. Progress against individual and team objectives is monitored during team meetings and monthly one to one meetings.
Performance is also monitored by the internal audit process, which undertakes audit reviews of specific services to ensure that they are being delivered appropriately. In Dover, Shepway and Thanet, this function is carried out by the East Kent Audit Partnership.
Until April 2008, performance was measured against the Government’s Best Value Performance Indicator framework (BVPI), a set of national performance standards that related to all Council services, plus a number of local performance indicators. Targets were reviewed annually for each performance indicator and performance was monitored rigorously by individual authorities, and also by Central Government. A summary of each authority’s performance against current homelessness-related performance indicators for the two years to April 2007 is provided at appendix 5.
In April 2008 the BVPI framework was replaced by a set of new National Indicators. Indicator 156 measures the number of households living in temporary accommodation and will be monitored by local authorities in addition to many of the existing BVPIs, which will be retained as local performance indicators. Indicator 141 will also be informed by progress against objectives in this strategy, since it measures the percentage of vulnerable people achieving independent living.
The East Kent authorities recognise the role that regular consultation with partners, stakeholders and service users plays in monitoring and reviewing service delivery. Specific objectives have been developed to ensure that feedback is obtained on a regular basis to inform this process (see section 7 in the Action Plan).
Foreword
Executive Summary
Strategic Context
East Kent Perspective
Achievements and Progress
Reviewing the Service
Strategic Priorities
Resources and Funding
Monitoring and Reviewing
Action Plan
Appendix 1 - East Kent Homelessness Forum
Appendix 2 - homelessness and priority needs categories
Appendix 3 - Service user consultation feedback summary
Appendix 4 - partners
Appendix 5 - Performance
Appendix 6 - Glossary of terms
Appendix 7 - anticipated funding and expenditure
Appendix 8 - local authority contact details
E-mail:
housing@thanet.gov.uk
Tel: 01843 577218