When the further contact is received setting out the reasons you remain dissatisfied it will be acknowledged within two working days.
The complaint will be investigated by a Head of Service or Director and the response will be sent to you from the Executive Support Unit within twenty working days.
If the complaint is complex the investigation may take longer, but we will keep you informed and will let you know the reasons for any delay.
You can submit a complaint via email to firstname.lastname@example.org in writing to Customer Feedback, Thanet District Council, PO Box 9, Cecil Street, Margate, Kent, CT9 1XZ or contact us by telephone:- (01843) 577000.
If you are not happy with the result of this process then you may wish to contact the Local Government and Social Care Ombudsman. Permalink