It’s good to put a face to a name and that’s exactly what a new campaign launched by Thanet District Council intends to do.
The ‘People behind your council services’ campaign focuses on the council’s customer facing services and features individual staff from twelve different departments and includes interesting facts that residents may have not known.
The departments included in the campaign are the Visitor Information Centre, Waste and Recycling, Parks and Grounds maintenance, Thanet Coast Project, Housing Improvement, Housing Options, Housing Estates, Customer Services, Harbour and Port and CCTV.
Customer satisfaction with the Council is improving and is currently measured at 53% on the recent BVPI results, which means the council in the top five most improving council’s in the UK.
Cllr. Martin Wise, Cabinet Member for Finance, Improvement and Customer Service, said: “We provide an array of different services across Thanet to make sure it is a clean, green, safe, enjoyable place to live, work and visit.
Our customers matter to us and all staff are committed to offering good quality services. This campaign is able to inform residents with some facts that otherwise they may never have known and puts faces to council services. Our staff are our ambassadors and all work very hard to deliver these services to the community of Thanet.”
If there is a member of staff that any resident feels deserves recognition then let the council know. You can write to: Hayley Eversfield, Marketing and Communications, Thanet District Council, PO Box 9, Cecil Street, Margate, Kent, CT9 1XZ or email hayley.eversfield@thanet.gov.uk
Each submission received will be entered into a draw and will be in with a chance to one of two prizes of £50 worth of shopping vouchers.
Hayley Eversfield
Marketing and Communications,
E-mail: hayley.eversfield @thanet.gov.uk