Contact us

Contacting the Council

Reporting an issue

As call volumes can be high, the quickest and most effective way for us to resolve most issues is through our online reporting system. Please use the relevant link below to report an issue. 

Report a missed bin collection

Report fly tipping

Report graffiti

Report an abandoned vehicle

Report a noise nuisance

Report anti-social behaviour

You can also submit a comment, complaint or compliment via our feedback form

Customer Feedback

Calling the Council

Most of the information you will require from the Council is available on this website. If you can’t find the information you need online, you can call the Council on the main switchboard number 01843 577000 or come into our offices within the Thanet Gateway Plus.

The guide below shows the times that the Thanet Gateway Plus experiences high, medium and low call volumes to this number and approximate waiting times. Please refer to this when calling us to ensure the quickest response.

 Call Times Traffic Lightred
  • Mon   8.45am - 5pm
  • Tues  8.45am - 2pm
  • Wed  8.45 am - 2pm
  • Fri   11.00 am - 1pm

If you need to call during periods of high call volumes, you can leave a message
when prompted and we will call you back. All messages are then answered in the order
that they are received.

Call Times Traffic Lightyellow
  • Thurs 8.45am - 2pm
  • Friday 8.45am - 11am, 2pm - 5pm
Call Times Traffic Lightgreen
  • Tues 3pm - 5pm
  • Wed 3pm - 5pm
  • Thurs 3pm - 5pm

Out of Hours Contact

Thanet District Council - If an EMERGENCY should arise during the period that our offices are closed CONTACT OUR MAIN TELEPHONE NUMBER : 01843 577000 

A recorded message gives two options in case of Emergency:

  • If Customers have a touch-tone phone - In an Emergency press 1 to connect to our Emergency Centre.
  • For Customers who do not have a touch-tone phone - A telephone number is given to enable customers to ring our Emergency Centre direct.  01227 781879

In person

Thanet's Gateway Plus is located at Cecil Street, Margate - services offered include:

Thanet Council: Housing Benefit and Council Tax enquiries, Licensing, Environmental Health, Housing, Waste and Recycling collections

Kent County Council, Highways, Education and Social Care, Library Service, Voluntary and Community sector information

Visiting the Council offices

Our main office building is located at:

Thanet District Council, Cecil Street, Margate, Kent, CT9 1XZ

Council office opening hours are:

Monday to Thursday 8.45am - 5.30pm and Friday 8.45am - 5pm.

How to get here

Margate railway station is about 10 minutes walk from the offices, or a short taxi journey. Bus services stop at Cecil Square just a few steps from the Council Offices.

Thanet travel information

Using our District Offices

Access the Council’s full range of services in a variety of ways

  • free telephone link connecting customers directly to the Council
  • access to the Council’s websites and online services available by computer
  • video conferencing appointments with Council officers in Margate (pre-booked only)

Broadstairs and St. Peter’s Service Centre

Pierremont Hall
Pierremont Gardens
Broadstairs

Offices open between 9.30 am – 12.30 pm from Monday to Friday - unstaffed (Broadstairs and St. Peter’s Town Council staff will be at the offices as usual).

Ramsgate District Office

14 York Street
Ramsgate

Offices open between 8.45  – 12.30 pm from Monday to Friday

The VisitThanet website provides tourist information and details about our Visitor Information Centre.

In Writing

You may write your own letter or complete our Viewpoint Card or Complaints form.  These are available by:

  • telephoning the department concerned
  • contacting the main switchboard: 01843 577000
  • visiting Thanet's Gateway Plus  

Thanet District Council, PO Box 9, Cecil Street, Margate, Kent, CT9 1XZ

By e-mail

Please use our Services to select the relevant service or send your e mail to: customer.services@thanet.gov.uk

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