As call volumes can be high, the quickest and most effective way for us to resolve most issues is through our online reporting system. Please use the relevant link below to report an issue.
You can also submit a comment, complaint or compliment via our feedback form
Most of the information you will require from the Council is available on this website. If you can’t find the information you need online, you can call the Council on the main switchboard number 01843 577000 or come into our offices within the Thanet Gateway Plus.
The guide below shows the times that the Thanet Gateway Plus experiences high, medium and low call volumes to this number and approximate waiting times. Please refer to this when calling us to ensure the quickest response.
If you need to call during periods of high call volumes, you can leave a message
Thanet District Council - If an EMERGENCY should arise during the period that our offices are closed CONTACT OUR MAIN TELEPHONE NUMBER : 01843 577000
Thanet Council: Housing Benefit and Council Tax enquiries, Licensing, Environmental Health, Housing, Waste and Recycling collections
Kent County Council, Highways, Education and Social Care, Library Service, Voluntary and Community sector information
Thanet District Council, Cecil Street, Margate, Kent, CT9 1XZ
Monday to Thursday 8.45am - 5.30pm and Friday 8.45am - 5pm.
Margate railway station is about 10 minutes walk from the offices, or a short taxi journey. Bus services stop at Cecil Square just a few steps from the Council Offices.
Access the Council’s full range of services in a variety of ways
Offices open between 9.30 am – 12.30 pm from Monday to Friday - unstaffed (Broadstairs and St. Peter’s Town Council staff will be at the offices as usual).
14 York Street
Offices open between 8.45 – 12.30 pm from Monday to Friday
The VisitThanet website provides tourist information and details about our Visitor Information Centre.
You may write your own letter or complete our Viewpoint Card or Complaints form. These are available by:
Thanet District Council, PO Box 9, Cecil Street, Margate, Kent, CT9 1XZ