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        Christmas – Key Council Information

        Information about council services and opening times over the festive period

        Customer Services Opening Times (telephone only)

        • Thursday 24 December, Christmas Eve
          • 8.45am to 1pm on the phone
        • Friday 25 December, Christmas Day – closed
        • Saturday 26 December, Boxing Day – closed
        • Sunday 27 December – closed
        • Monday 28 December – closed
        • Tuesday 29 December – closed
        • Wednesday 30 December – closed
        • Thursday 31 December, New Year’s Eve – closed
        • Friday 1 January, New Year’s Day – closed
        • Saturday 2 January – closed
        • Sunday 3 January – closed
        • Monday 4 January – Normal service resumes (telephone only)

        The Gateway

        The Gateway is currently open for appointments only . During the Christmas period, these will not be available.

        Bin Collections

        There are the following changes to waste and recycling collections – please note only the dates listed below are affected:

        Friday 25 December

        There will be no collections on Christmas Day.

        Whichever containers were due for collection on Christmas Day will be collected earlier on Saturday 19 December.

        Friday 1 January

        There will be no collections on New Year’s Day.

        Fortnightly collections

        All households with fortnightly Friday waste collections will have a black bin (general waste) collection on Saturday 2 January. (This applies even if it would usually have been a recycling week)

        Residents who were scheduled to have a recycling collection on New Year’s Day will receive an additional collection for their recycling on Saturday 9 January.

        Weekly collections

        Residents that have waste collected weekly and recycling collected on alternate weeks, will have both their general waste and whichever recycling material was scheduled to be collected on Friday 1 January, collected on Saturday 2 January instead.

        Please make sure your containers are out from 6am on the day of your collection.

        All other collection days remain the same and your bins should be put out as usual.

        Garden Waste Collections will stop on Friday 18 December 2019 and restart on Monday 10 January 2020

        Christmas Trees: If you have a real Christmas tree it can be taken to your nearest KCC Household Waste Recycling Centre in Margate or Sandwich for recycling. Christmas trees will not be collected as part of our regular waste and recycling collections.

        VIC Opening Times (Droit House, Margate)

        Information on what’s on in Thanet over the festive period is available at www.visitthanet.co.uk

        The Thanet Visitor Information Centre at Droit House remains closed until at least 6 January. Opening after this date is dependent on the next lockdown tier announcement.  The team is still available by telephone, email and social media between 10am-5pm, Wednesday to Sunday for any enquiries.

        The team will be available during the festive period via telephone, email and social media as follows:

        • Wednesday 23rd and Thursday 24th December 10am – 5pm
        • Monday 28th to Wednesday 30th December, Saturday 2nd and Sunday 3rd January 10am – 5pm
        • From w/c 4th January open physically (COVID-19 permitted) Wednesday – Sunday 10am – 5pm

        Harbour Office, Ramsgate Opening Times

        Please note the following services will be running as normal over the festive period:

        • Port Control – 01843 572112
        • Dock Master – 07919 211143
        • Security – 01843 587661

        Opening times

        • Wednesday 23 December – 9am to 5pm
        • Thursday 24 December, Christmas Eve – 9am to 12 midday
        • Friday 25 December, Christmas Day – closed
        • Saturday 26 December, Boxing Day – closed
        • Sunday 27 December – closed
        • Monday 28 December – closed
        • Tuesday 29 December – closed
        • Wednesday 30 December – closed
        • Thursday 31 December, New Year’s Eve – closed
        • Friday 1 January, New Year’s Day – closed
        • Saturday 2 January – closed
        • Sunday 3 January – closed
        • Monday 4 January – Normal service resumes

        Crematorium, Margate Opening Times

        The grounds and remembrance chapel at the crematorium and Margate and Ramsgate cemeteries will be open as usual from 9am until 4.30pm every day, including Christmas Day, Boxing Day and New Year’s day.

        The crematorium office  will be open from 8.30 am to 4.30 pm as usual, except for Christmas Day, Monday 28 December (as this is a bank holiday) and New Year’s day.

        Public Toilets opening times

        • All toilets will be closed by 4pm on Thursday 24 December (Christmas Eve)
        • All toilets will be closed on Friday 25 December (Christmas Day)
        • On Saturday 26 December (Boxing Day) the following toilets will be open.
          • St Mildred’s Bay (disabled only) – 8am to 2.30pm
          • West Bay (disabled only) – 8am to 3pm
          • Minnis Bay Car Park – 8am to 3.30pm
          • Buenos Ayres/TS Eliot, Margate – 8am to 4.15pm
          • Hopeville Avenue, St Peters – 8am to 2.30pm
          • George VI Memorial Park – 8am to 3pm
          • East Pier Yard, Ramsgate – 8am to 3.45pm
          • Broadstairs Harbour – 8am to 4.15pm
        • Between Sunday 27 December and Thursday 31 December our normal toilets will be open – information on locations and opening times can be found on our Public Toilet webpage
        • On Friday 1 January (New Year’s Day the following toilets will be open.
          • St Mildred’s Bay (disabled only) – 8am to 2.30pm
          • West Bay (disabled only) – 8am to 3pm
          • Minnis Bay Car Park – 8am to 3.30pm
          • Buenos Ayres/TS Eliot, Margate – 8am to 4.15pm
          • Hopeville Avenue, St Peters – 8am to 2.30pm
          • George VI Memorial Park, Ramsgate – 8am to 3pm
          • East Pier Yard, Ramsgate – 8am to 3.45pm
          • Broadstairs Harbour – 8am to 4.15pm
        • From 2 January onwards our normal toilets will be open – information on locations and opening times can be found on our Public Toilet webpage

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