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Coronavirus (COVID-19) | - please check our Service Status page for any changes to our services | Last updated: April 3, 2:30 pm


        Community advice and support

        Information and guidance for residents during the current Coronavirus (COVD-19) pandemic

        Protecting the most vulnerable

        There is a dedicated helpline for residents who are vulnerable and are self-isolating or social shielding in line with NHS Advice.

        It has been set up to ensure that the most vulnerable people in our community, who are unable to go outside to buy supplies, are helped to get the things they need.

        Those residents should call: 01843 577 330

        The helpline will be open from 9am to 5pm, every day of the week, including weekends. There will be dedicated people available to take calls, handle requests and put callers in contact with the relevant organisations or council services that are in place to provide support and vulnerable people at this time, particularly those without friends or family to assist them.

        We will be working in partnership with local organisations Age UK and Global Generation Church to establish a centralised logistics hub to help the Government to assist people who are social shielding in getting access to essentials.

        All other general enquiries must still be directed to the main switchboard number: 01843 577 000 

        Community activity

        If you wish to volunteer to support your community during this time please sign up here

        To contact our Community Support team please email   This mailbox is monitored from 9am to 5pm, Monday to Friday.

        If you would like to volunteer to help your community, please see Kent Coast Volunteering’s web page listing opportunities in Thanet.

        A number of organisations are already collating information for people to find help and advice:

        If you are self-isolating, these organisations can provide help and support:

        • Age UK – 01843 223881
        • Asthma UK – 0300 222 5800
        • British Heart Foundation – 0300 330 3311
        • Diabetes UK – 0345 123 2399
        • Mind – 0300 123 3393
        • Scope – 0808 800 3333
        • The Silver Line – 0800 470 8090

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