Energy in the Home

        Save on your bills and be kind to the planet

        Saving energy can be done quite easily, and cheaply, through changing habits and behaviours around the home. You could also install products that help you to use less energy and use it efficiently.

        How to get energy advice and help

        Visit the Simple Energy Website or for more information contact energysaving@thanet.gov.uk

        Funding for installing energy measures

        Want to know more about the grants and schemes from installers and the government to help fund the installation of energy efficiency measures contact us on energysaving@thanet.gov.uk

        Covid 19 notice

        Following government advice and lockdown rules, work is re-starting on the Grant Schemes below with enhanced safety measures in place. Screening questions will be asked before works commence, and operatives will maintain social distancing.

        Green Homes Vouchers

        The governments new scheme commences in September 2020 it funds 2/3 of works (or 100% if owner occupier and on benefits) for:

        Primary Measures

        • Insulation: Solid wall, Cavity wall, Under-floor insulation (solid floor; suspended floor)
        • Loft, Flat roof, Room in roof, Park home insulation
        • Air source heat pump, Ground source heat pump, Solar thermal, Biomass pellet boilers

        Secondary Measures

        • Windows and doors: Draught proofing, Double/triple glazing (where replacing single glazing)
        • Secondary glazing (in addition to single glazing), Energy efficient replacement doors (replacing single glazed or solid doors installed before 2002),
        • Heating controls

        To apply check the Simple Energy Advice web pages where you can also find out what improvements may be suitable for your home, and to find accredited tradespeople.

        Warm Homes Scheme

        The Warm Homes Scheme helps eligible householders and tenants (in receipt of certain benefits) to fund insulation in their home. To find out if you are eligible for support through Warm Homes contact energysaving@thanet.gov.uk Please note a contribution towards the cost may be necessary.

        Our supplier, Aran Services will be in touch with residents about booked appointments, or alternatively you can call 01284 812520, or email info@aranservices.co.uk

        Warm Homes Flexible Scheme

        This scheme has been developed to help those who have not qualified for assistance under previous benefit-based schemes.

        Local Authorities can refer residents for assistance who are in fuel poverty, on a low income and are vulnerable to living in a cold home due to age/health conditions, and who have previously not qualified for assistance.

        For more information contact energysaving@thanet.gov.uk

        Latest changes to funding (ECO3) enables Local Authorities to include a wider package of assistance. The additional eligibility criteria are set out under 1 (10 October June 2018).

        Our supplier, Aran Services will be in touch with residents about booked appointments, or alternatively you can call 01284 812520, or email info@aranservices.co.uk

        Warm Homes Off Gas Scheme

        Funding is available for eligible privately owned or private rented households to be connected to the gas mains, and first-time gas central heating system.

        Eligible households are in receipt of benefits or on a low income with a health condition that is impacted by living in a cold home and do not have:-

        • a gas meter/ pipework connecting to the gas mains
        • an existing gas or any other ‘wet’ central heating system in the property.
        • and is near to existing mains gas

        If you are interested in finding out more, please contact energysaving@thanet.gov.uk

        Winter warmth grant

        Where a household has someone over 60 years of age with a long-term health condition the winter warmth grant can be used to provide heating or insulation. Younger people, especially those with under 5s in the household can apply under specific circumstances. The grant is subject to repayment conditions if the house is sold.  Find out more on our help to adapt your home for a disabled person webpages

        Renewable Heat Incentive

        You could get money towards producing renewable energy heat. Eligible producers will be paid for each unit (kWh) of heat produce by

        • biomass boilers
        • solar water heating
        • certain heat pumps

        Find out more at the Government’s Domestic Renewable Heat Incentive website

        Solar Together

        A bulk discount scheme reducing the cost of installing solar PV and/or battery storage. The scheme is available for all residents of Thanet (rented properties must be with the permission of the landlord). Find out more a the Solar Together website.


        Help with paying energy bills

        If you are struggling to afford your energy bills, you might be able to take advantage of certain benefits, grants and help offered by the government and energy suppliers.

        Covid 19 notice

        Following government advice and lockdown rules, work is re-starting on the Grant Schemes below with enhanced safety measures in place. Screening questions will be asked before works commence, and operatives will maintain social distancing.

        Winter Fuel Payment

        If you were born on or before 5 October 1954 you could get between £100 and £300 to help you pay your heating bills. You usually get a Winter Fuel Payment automatically if you are eligible and you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit). Find how much you can get, and how to claim on GOV.UK.

        Cold Weather Payments

        Cold Weather Payments are one-off payments to help you pay for extra heating costs when it’s very cold. You will get a payment each time the temperature drops below a specific temperature for a set period of time. You’ll only be eligible if you already get:

        • Pension Credit
        • Income Support
        • Income-based Jobseeker’s Allowance
        • Income-related Employment and Support Allowance
        • Universal Credit

        Find out more on the Government’s Cold Weather Payments website.

        Warm Home Discount Scheme

        Check with your supplier to see if they offer the Warm Home Discount – not all suppliers are part of the scheme. You have to apply yourself and you might be able to get £140 off your electricity bill if you are :

        • getting the guarantee credit part of Pension Credit
        • on a low income

        Find out more about the Warm Home Discount Scheme on GOV.UK.

        Grants to help pay off your energy debts

        If you have large arrears on your gas, electricity or water bills the following energy companies offer grants and schemes.

        There are also companies who offer grants specifically for their customers:

        When you apply for a grant, you will have to provide detailed information about your financial situation in your application. It could take a while to complete, and it might be worth getting help applying.

        The charity Charis Grants can help you with the application. Alternatively you can get help from an adviser at Citizens Advice.

        Energy switching

        Changing supplier may save money on your bills. You can use one of the cost comparison sights or buy as part of a collective group.

        If you require further assistance with debt advice contact

        Other initiatives for energy in the home in Thanet


        COVID-19 Energy Advice

        Advice from Ofgem

        • Medically vulnerable clients should apply to the Suppliers Priority Services register – please note, extra support is available as a result of successful registration – including priority assistance during power outages and – possibly – financial support.
        • Inform energy suppliers immediately if you are unable to top-up prepayment meters, even if you have sufficient credit for the time being.
        • Energy suppliers must provide customers with details of support available if they are unable to top-up. This may include sending a top-up directly to the meter, sending out a preloaded top-up card or sending an engineer to top up the meter.
        • No credit meters will be disconnected during this outbreak.
        • Energy companies must offer affordable repayment arrangements for customers who fall into debt.
        • Additional financial support will likely become available to assist with debts and debt write-off as part of the Govt financial response package.


        General information / requests from all energy companies:

        • Energy companies will deal with emergency call outs only. No new smart meters will be fitted.
        • If an emergency appointment needs to go ahead, please notify the energy company if anyone within the household is:
          • self-isolating
          • showing any symptoms of respiratory illness
          • vulnerable – aged 65+, pregnant, disabled or otherwise unwell
        • Energy companies are requesting that customers do not contact them unless it is an emergency or in the interests of vulnerable customers. Expect long waits.
        • Please disinfect cards and keys before and after use.
        • Supplies of cards and keys are running very low nationwide.
        • Most energy companies top-up using either payzone, paypoint or the post office. If your usual top-up facility is closed, you can locate the nearest alternative facility by using the following websites:


        Kent Support and Assistance Service

        (KSAS) are providing short term assistance for residents who have experienced a reduction in income/ loss of employment or suffered financially from Coronavirus. The assistance on offer includes pre-paid energy vouchers.

        Help from some of the larger suppliers can be found at:


        Thanet District Council, as part of Kent-wide scheme on behalf of the Kent and Medway Sustainable Energy Partnership, have signed a Help to Heat Local Authority Flexible Eligibility Statement of Intent.

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