You can use our online form to contact us or make a referral
Energy in the Home
We can advise you on how you can save money on your household energy bills as well as reducing your carbon footprint. This may involve being more energy efficient, generating your own renewable energy, switching to a green tariff or insulating your home to keep the heat in.
Find out more about the grants and schemes available from installers and the government to help fund the installation of energy efficiency measures see the information below or contact us on firstname.lastname@example.org
Green Homes Local Authority Delivery Grant
This scheme provides funding to help you make the best energy efficiency improvements to your home, including wall, loft, roof, floor and external insulation, replacing single glazed windows, solar PV, various heating and ventilation controls and in some instances air source heat pumps where appropriate. The grant is available for homeowners and private renters; in rented properties the landlord would have to make a contribution to the costs.
To be eligible, households must have an Energy Performance Rating of Band D,E,F or G with a household income of less than £30,000 per year. If you do not know your property’s EPC rating, contact email@example.com
This bulk discount scheme is aimed at reducing the cost of installing solar PV and/or battery storage. The scheme is delivered by Solar Together and is available to all Thanet residents, though if you are in a privately rented property you must obtain the permission of your landlord. Find out more on the Solar Together website.
Winter Warmth grant
You can apply for the Winter Warmth grant to provide heating or insulation if someone in your household is over 60 years of age with a long-term health condition. Households with children aged under five can apply under specific circumstances. This grant is subject to repayment conditions if you later sell your property. Find out more at thanet.gov.uk.
Boiler Replacement scheme
This government scheme opens on 23 May 2022 and is available to domestic and small non-domestic properties in England and Wales.
The government will provide grants to encourage property owners to install low carbon heating systems such as heat pumps, through the Boiler Upgrade Scheme (BUS), helping property owners to overcome the upfront cost of low carbon heating technologies.
You can get:
£5,000 off the cost and installation of an air source heat pump
£5,000 off the cost and installation of a biomass boiler
£6,000 off the cost and installation of a ground source heat pump
For more information please go to the gov.uk website.
Home Upgrade grants
From June 2022, funding will be available for households who own properties that are off grid and harder to improve. To be eligible, properties must have an EPC of Band D, E, F or G and a household income of less than £30,000 per year.
The grant will provide funding for you to install energy efficiency and low carbon heating improvements including external wall insulation, replacement of single glazing, air or ground source heat pumps, solar PV, heating controls and wider insulation. If you are interested, register your interest by emailing firstname.lastname@example.orgPermalink
If you are struggling to afford your energy bills, you may be able to take advantage of certain benefits, grants and financial help offered by the government and energy suppliers.
Winter Fuel Payment
If you were born on or before 5 October 1954, you could be entitled to £100 – £300 to help you pay your heating bills. Winter Fuel payments are usually paid automatically if you are eligible and you get the State Pension or another social security benefit (excluding Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit). Find how much you can get, and how to claim on gov.uk/winter-fuel-payment.
Cold Weather Payments
Cold Weather Payments are one-off payments to help you pay for extra heating costs when it’s very cold. If you are eligible, you will get a payment each time the temperature drops below a specific temperature for a set period of time. You may be eligible if you already get:
- Pension Credit
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Universal Credit
Find out more on the Government’s Cold Weather Payments website.
Warm Home Discount Scheme
Check with your energy supplier to see if they offer the Warm Home Discount – not all suppliers are part of the scheme. You have to apply yourself and you might be able to get £140 off your electricity bill.
In July 2022, this discount will increase to £150. If you’re eligible you’ll receive a letter in October 2022 from your energy supplier, telling you that you will either receive the rebate automatically and therefore don’t need to do anything, or that you may be eligible but need to call a dedicated helpline to provide further evidence of your eligibility.
Government £200 energy bill loan
All households in England, Scotland and Wales will get an automatic £200 discount on their energy bills. From April 2023, you will repay this as a £40 per year levy which will be added to your energy bill. If you are a prepayment meter customer, you will either receive a voucher or a credit on your energy account.
Grants to help you pay off energy debts
If you have large arrears on your gas, electricity or water bills, the following energy companies offer grants and schemes to help you to repay your debt.
- British Gas Energy Trust – you don’t have to be a customer
- Npower: Npower Energy Fund
- Scottish Power Scottish Power Hardship Fund
- E.on E.on Energy Fund
- EDF Energy EDF Energy Trust
When you apply, you will have to provide detailed information about your financial situation. It may take some time to complete, and you may need to ask for help in completing the application.
Priority Services Register
The Priority Services Register is available to residents who meet any of the following criteria:
- Receive a pension
- Are disabled or chronically sick
- have a long-term medical condition
- have a hearing or visual impairment or additional communication needs
- are in a vulnerable situation.
To be added to the Priority Services Register, contact your energy supplier or network provider. See more information on the sgn.co.uk website.
You may be able to save money on your energy bills by switching supplier. You can use one of the cost comparison websites to check. You may be able to buy your energy as part of a collective group.
If you need further assistance with debt advice, contact:Permalink
We can offer advice free of charge to all Thanet residents, whether you own your home, or rent from a private landlord through the council or a housing association.
- Give information on local and national schemes to help keep you well and warm at home
- Help you find funding for energy saving and heating measures
- Support you with energy and other household debts
- Give advice on ways to save money
- Signpost you to other relevant community services and schemes, and much more
To contact us
To contact us for advice, please complete the form on our website, email us on email@example.com or call 01843 577 400.
You can contact Green Doctors if you are on a low income and would like help to:
- Switching your energy tariff to a better deal
- Reduce your energy use at home
- Access the Warm Homes Discount or Priority Services Register
- Apply for energy or water debt relief
A home in good repair, that is safe, warm, and comfortable will improve your health and wellbeing. Cold, damp homes in poor condition can be expensive to heat and can affect your health.
In the UK there are requirements for landlords to keep their rented properties safe and free from health hazards.
Landlords must ensure that all gas and some electrical equipment is installed safely, and maintained. They should also give you an Energy Performance Certificate for your property (exemptions apply). Your rented property should be rated A, B C D or E. Properties with F and G ratings require an exemption from the council.
Do you have housing maintenance problems or concerns?
First contact your landlord or letting agent in writing to let them know about the concerns you have. Keep a record of the dates you first noticed the problems and when you reported them. Your landlord should let you know what they intend to do to address the problems.
If your landlord or letting agent does not make the repairs, you can visit Citizens Advice for guidance on what your options are as a tenant in privately rented accommodation.Permalink
As a frontline worker, you play an essential role in helping people who can’t afford to heat their home.
Around 10% of households in Thanet face fuel poverty with many having to choose between heating and powering their home or spending money on other essential outgoings such as rent and food.
There are three main factors that influence a household’s ability to keep warm and power their home:
- Rising or high energy prices
- Low incomes
- Energy inefficient homes
NICE publishes guidelines on excess winter deaths and illness and the health risks associated with living in cold homes.
How can you help?
It is possible to help a household out of fuel poverty.
Ways to do this include:
- Providing financial pathways to increased income
- Improve the heating and insulation of properties
It is also important to support householders to understand their bills, how to use energy in the home and to have knowledge of the support available.
If you encounter someone who needs help to keep their home warm, contact us using our online referral form.
Training and resources
If you are in a frontline position or represent a community group that works with people who may be vulnerable to fuel poverty, we can provide training to help you to:
- identify people who are most vulnerable and recognise signs in the home
- identify the health implications of fuel poverty
- Improve your understanding of home energy efficiency and money saving improvements
- know how to refer clients
If your team would benefit from a visit from our Home Energy Officer, please email us on firstname.lastname@example.org to arrange this.Permalink