Thanet District Council knows our Cemeteries and Crematorium are important places for those who have lost loved ones and our services are open. However to ensure all visitors remain safe additional measures have been put in place.
Crematorium Office, Grounds and Remembrance Chapel
The crematorium office will be open for enquiries from Monday 12th April between 9.00am and 4.30pm. We do ask that when entering the office, a face covering is worn, and if there are already people inside, you wait prior to entering, ensuring social distancing can be maintained. Enquiries can also be made via email at firstname.lastname@example.org
Thanet Crematorium, Margate and Ramsgate Cemeteries grounds are now closed except for those attending services or paying their respects to a loved one. The gates will be open at 9.00am and close at 4.30pm, including Christmas Day, Boxing Day and New year’s Day.
When entering the remembrance chapel, we ask that you wait before entering if there are already people inside to enable a social distance to be maintained.
Interment of Cremated Remains
The interment of cremated remains which had been suspended has now resumed, with a maximum number of family members being 15. Times can be booked either by telephoning 01843 577333, email email@example.com or by contacting your funeral director.
Important information for all visitors to the crematorium
As the situation regarding the Coronavirus continues to change, we want to assure you that staff at the crematorium will continue to provide a dignified service for all those attending, whilst ensuring the wellbeing and health of both staff and visitors alike. Guidance from both the government and bereavement institutes is being closely followed and implemented.
Therefore we request that:
When entering the building a face mask is worn.
Thanet Crematorium can accommodate up to a maximum of 24 people in the service chapel allowing for social distancing and we do request social distancing is maintained with those that you do not usually meet. All services which are streamed online are made available to watch for seven days following the service. Please speak to the crematorium or funeral director for more information regarding live streaming.
On arrival at the crematorium, mourners should be asked to stay in their cars or wait outside. Hand sanitiser is available upon entry into the chapel and we ask that the opening and closing of doors is restricted to staff, minimising the number of people touching these.
At present, service and hymn books are not available in the chapel and any wording required for the service should be included in service sheets. We request that any service sheets are taken with you following the service. The singing of hymns and the playing of instruments which are blown is not permitted. Following each service, all hard surfaces will be wiped down paying attention to frequently touched objects and surfaces, using regular cleaning products.
An additional lectern has been placed in the chapel and families who are speaking at a service are asked to use the microphone to the left hand side of the chapel, funeral celebrants and ministers, the one on the right.
Please note that our waiting room remains closed and the crematorium building is only open to those attending services.
Cemetery chapels will open again for services as from Monday 14th September, with a maximum of 7 mourners permitted in Margate Cemetery Chapel and 12 in Ramsgate Cemetery Chapel. The limited numbers are due to the chapels being much smaller than the crematorium. No more than 30 mourners should attend graveside.
It is important that funerals are not delayed. We understand how difficult this will be for the families and friends of lost loved ones, however the current guidance will be in place for the foreseeable future for the safety of the public.
Track and Trace
During the current COVID outbreak, it may be necessary for us to share your data on request from NHS Test and Trace workers. This is to ensure the safety of those attending services and visiting reception.
We also request you ask all those attending the service to notify NHS Test and Trace without delay if you contract COVID 19 within 21 days of attending a service or visiting reception and also to notify the crematorium office.
Help with Bereavement
We understand that coping with bereavement is difficult in normal circumstances and with current social distancing measures in place, this can mean that some may not be able to say goodbye in the way they wish. There is advice available for those who feel they would benefit from additional support at:
Childhood Bereavement Network
Other Temporary Changes
As new guidance is issued, our services are continually reviewed, however certain services are still suspended as below:
- Open coffins in the chapel are still suspended.
- Families are permitted to bear coffins, but must wear face coverings and gloves.
- Mourners will not be permitted to help with the practice of back-filling the grave of the deceased due to health and safety reasons, and to ensure no spread of the disease through cross-contamination of equipment handling.
- Soil boxes or scattering of any items in the grave for the committal should not be used due to the possibility of cross-contamination increasing the risk of infection to other attendees and ground staff.
If you have any questions or concerns, please do not hesitate to contact us. From everyone in the team, we would like to take this opportunity to thank you for working with us during these difficult times.