The crematorium office is temporarily closed to visitors. Staff are still working and can be contacted by telephone or email. Telephone: 01843 577 333 or Email: firstname.lastname@example.org
Important information for all visitors to the crematorium
Please read this updated guidance from the Kent Resilience Forum on cremations and burials
As the situation regarding the Coronavirus continues to change, we want to assure you that staff at the crematorium will continue to provide a dignified service for all those attending, whilst ensuring the wellbeing and health of both staff and visitors alike. Guidance from both the government and bereavement institutes is being closely followed and implemented.
Therefore we request that:
A maximum of ten people will be allowed to enter the chapel but all services can be recorded or watched online. Please speak to the crematorium or funeral director for more information regarding live streaming.
On arrival at the crematorium, mourners should be asked to stay in their cars or wait outside. A member of staff will be circulating offering hand sanitiser prior to entering the chapel and we ask that the opening and closing of doors is restricted to staff, minimising the number of people touching these.
Service and hymn books have been removed from the chapel and any wording required for the service, should be included in service sheets. We request that any service sheets are taken with the mourners following the service. Following each service, all hard surfaces will be wiped down paying attention to frequently touched objects and surfaces, using regular cleaning products
Please note that our waiting room and remembrance chapel is now closed and the crematorium building is only open to those attending services.
To comply with guidance issued by the Joint Bereavement Committee, we ask that only immediate family attend services, i.e.
- members of the person’s household
- close family members
- if the deceased has neither household or family members in attendance, then it is possible for a modest number of friends to attend
Guidance also stipulates that:
- at no point should mourners mix closer than 2 metres apart from each other
- mourners should follow the advice on social distancing when travelling to and from the funeral gathering
- mourners should avoid any direct face-to-face or physical contact, for example, hugging each other unless they are part of the same household, that is, they have already been living in the same house as each other
- mourners in attendance, should follow the general advice on hand hygiene and preventing the spread of infection
- mourners who are unwell with symptoms of coronavirus (COVID-19), or are part of a household with possible coronavirus (COVID-19) infection, should not attend any gatherings
- Key mourners of the deceased person may include those who are self-isolating due to another member of the household being unwell with symptoms of coronavirus (COVID-19). Where the funeral is scheduled before the period of household isolation has been completed (14 days from the first person in that household showing symptoms) mourners who are self-isolating should be facilitated to attend.
Mourners who are from a household that is self-isolating should:
- not attend if they have any symptoms of any kind, even if these are very mild
- maintain a distance of at least 2 metres between themselves and others
- advise the other mourners that they are otherwise self-isolating at home, and ensure that they do not attend at the same time as another mourner who may be extremely clinically vulnerable
- practise careful hand and respiratory hygiene:
- wash their hands more often – with soap and hot water for at least 20 seconds or using a hand sanitiser.
- avoid touching their eyes, nose, and mouth
- covering their cough or sneeze with a tissue, then throwing the tissue in a bin
- Mourners who are from a household that is self-isolating are advised to use their own transport where possible.
It is important that funerals are not delayed. We understand how difficult this will be for the families and friends of lost loved ones, however the current guidance will be in place for the foreseeable future for the safety of the public.
We understand that coping with bereavement is difficult in normal circumstances and with current social distancing measures in place, this can mean that some may not be able to say goodbye in the way they wish. There is advice available for those who feel they would benefit from additional support at
Open coffins and the viewing of charging the coffin has been suspended.
Our remembrance chapel has now closed but entries in the book of remembrance can be viewed on line. Please contact the crematorium office for further details.
Reception has been closed to visitors and we ask that contact with office staff is made either by telephone or by email. Funeral directors are asked to post all paperwork in the post box provided which will be regularly emptied. An email should be sent to the crematorium, confirming paperwork delivered and a response will be sent confirming receipt.
However, as we gradually move to electronic statutory paperwork, this will reduce the amount of paperwork being handled.
One representative from each funeral director should be appointed to collect cremated remains at the beginning of each day and the witnessing of cremated remains interments and scatterings is temporarily suspended.
Where possible, cremation form 1 should be completed by the applicant. Funeral directors are discouraged from signing this document on behalf of families. This form can be completed electronically.
We do ask that one person should collect ashes. During services, we ask that people do not sit in the chapel attendant’s room to ensure social distancing is practiced.
Guidance is being regularly updated so please check our website and the signage displayed in the crematorium for further information.
If you have any questions or concerns, please do not hesitate to contact us. From everyone in the team, we would like to take this opportunity to thank you for working with us during these difficult times.