The crematorium office is temporarily closed to visitors. Staff are still working and can be contacted by telephone or email. Telephone: 01843 577 333 or Email: email@example.com
Important information for all visitors to the crematorium
As the situation regarding the Coronavirus continues to change, we want to assure you that staff at the crematorium will continue to provide a dignified service for all those attending, whilst ensuring the wellbeing and health of both staff and visitors alike. Guidance from both the government and bereavement institutes is being closely followed and implemented.
Therefore we request that:
On arrival at the crematorium, mourners should be asked to stay in their cars or wait outside. A member of staff will be circulating offering hand sanitiser prior to entering the chapel and we ask that the opening and closing of doors is restricted to staff, minimising the number of people touching these.
Please note that our waiting room is now closed.
To comply with guidance issued by the Joint Bereavement Committee, we ask that only immediate family attend services, i.e.
- Children (and partners).
This is to ensure we are practicing social distancing. We do ask that funeral directors speak sensitively with their families to ask them to comply with this request. We strongly recommend that you do not attend unless you really have to. Services can be recorded or watched online. We are also working with our supplier to reinstate live streaming.
We are discouraging contact such as hand shaking. At this stage, it remains the family’s choice as to whether the curtains remain open but again the touching and kissing of the coffin on the catafalque is discouraged.
Open coffins and the viewing of charging the coffin has been suspended.
Service and hymn books have been removed from the chapel and any wording required for the service, should be included in service sheets. We request that any service sheets are taken with the mourners following the service.
Reception has been closed to visitors and we ask that contact with office staff is made either by telephone or by email. Funeral directors are asked to post all paperwork in the postbox provided which will be regularly emptied. An email should be sent to the crematorium, confirming paperwork delivered and a response will be sent confirming receipt.
One representative from each funeral director should be appointed to collect cremated remains at the beginning of each day and the witnessing of cremated remains interments and scatterings is temporarily suspended.
Where possible, cremation form 1 should be completed by the applicant. Funeral directors are discouraged from signing this document on behalf of families. This form can be completed electronically.
We do ask that one person should collect ashes. During services, we ask that people do not sit in the chapel attendant’s room to ensure social distancing is practiced.
Guidance is being regularly updated so please check our website and the signage displayed in the crematorium for further information.
If you have any questions or concerns, please do not hesitate to contact us. From everyone in the team, we would like to take this opportunity to thank you for working with us during these difficult times.