Complain to the Local Government Ombudsman

  • Complain to the Local Government Ombudsman

Occasionally people with a serious complaint about a Council service may feel the matter has not been handled properly even after following the complaints procedure. If this is the case then you have the right to request an independent investigation. This is the job of the Local Government Ombudsman Service.

The Ombudsman will receive details of your complaint and decide if it is appropriate to take up the matter on your behalf with the Council. This service is free of charge.

You can obtain a free booklet from Customer Services about the Local Government Ombudsman Service or you can contact the service direct at the following address:-

The Local Government Ombudsman

PO Box 4771
Coventry  CV4 0EH

LGO Website: http://www.lgo.org.uk/

For advice on making a complaint, or to make a complaint over the telephone, please call the LGO Advice Team on: 0300 061 0614 (please note that calls may be recorded for training and quality purposes). Monday to Friday from 8.30am to 5.00pm. 

The Local Government Ombudsman issues an annual report to the council detailing their performance in dealing with complaints about the council which have been forwarded to them. The report for 2011 is as follows:

 

Local authority reports 

For latest council performance report see Local Government Ombudsman -  Council performance

Guidance on the interpretation of this information can be found at: http://www.lgo.org.uk/publications/annual-report/note-interpretation-statistics/

 

LGO Advice Team