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Roles and responsibilities

  • Roles and responsibilities

Equalities must be embedded within the culture of the organisation to work. To be effective, everyone needs a clear understanding of their roles and responsibilities.


Members are community representatives, elected by the people of Thanet.  Members have a dual role, the first being to promote equality and inclusion in the Wards they represent.

Members also make decisions that affect the lives of residents and visitors.  They must have the Public Sector Equality Duty in their minds when making decisions.  This is called having 'due regard'.

Corporate Management Team (CMT)

CMT’s role is one of leadership and strategy.  They have approved the new framework and will oversee its progress through regular reports and monitoring of service plan actions.  CMT will also progress any amendments to the Equality Policy through the Council’s decision making process.

CMT also make decisions at their various board meetings.  They must demonstrate 'due regard' in the same way as Members where there is a relevance to the Public Sector Equality Duty. 

Report writers and project leads

Any officer who puts proposals to decision makers must ensure they include equality analysis as part of their working practices if an impact/relevance to the Duty or protected characteristics is identified.  This may be in the form of putting a number of options before decision makers with reasoning, impacts and mitigation for each.

It is important that the proposing officer gives the decision maker equality information at the time of making the decision.  This helps the decision maker demonstrate that the Public Sector Equality Duty was in their minds at the time of making the decision, therefore demonstrating due regard.


  • Conduct equality impact analysis on services, policies and procedures
  • Ensure staff understand and can practice inclusive customer care both internally and externally
  • Design equality objectives for their service
  • Gather customer data to understand who uses their service and what their needs are
  • Identify potential barriers to groups that are not using their service or participating in public engagement and responding accordingly
  • Monitor partners and contracts for compliance with the Duty on services provided on our behalf


Staff are at the heart of service delivery, this is an important role.  Frontline staff build and develop relationships with members of the community and visitors to the district.

Staff are responsible for ensuring that our services are delivered in a customer centred way and may be able to identify access issues.  Staff can:

  • feed experiences and ideas back to their manager
  • share learning and best practice
  • highlight areas for service improvement or increased access 


For our equality and inclusion work to be a success, we need customers to engage with us.  You can do this through our public consultation exercises, user surveys or our complaints, comments and compliments procedure.