Proof you need to provide to support your Housing Benefit claim

  • Proof you need to provide to support your Housing Benefit claim

You are responsible for giving us the information and proof we need to support your Housing Benefit claim.

Send your proof now

It is important that you provide proof for you and your partner and for any other adults living in your home.

Proof of identity

We must see proof of both you and your partner's identity (unless previously provided at this address). We are unable to accept proof of identity electronically and you must bring original documents into one of our offices for us to check.

Examples of the type of document you can show us to prove your identity:

  • driving licence
  • passport
  • birth or marriage certificate
  • letter addressed to you from a solicitor, social worker, doctor, probation officer, HM Revenue and Customs or the Home Office
  • recent gas, electricity or water bill
  • Certificate of Identity (from the Home Office)
  • divorce papers
  • EU National Identity Card
  • UK residence permit
  • bank or building society statements
  • benefit award notifications
  • payslips or a letter from your employer.

Proof of National Insurance number

We need to see your National Insurance number included on an official document.

The type of documents that we will accept include:

  • a National Insurance card
  • Department for Work and Pensions (DWP) letters
  • printed wage slips
  • P45/P60
  • tax letters
  • pension letters
  • Tax Credit award letter.

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Proof of rent (unless you are a council tenant)

You need to provide a current tenancy agreement or rent letter.

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If you don’t have a current tenancy agreement or rent letter you can ask your landlord or agent to complete a confirmation of rent form.

Proof of earnings

The proof of earnings that you need to provide depends on whether you are of working or pension age.

For Housing Benefit purposes, pension age means anyone who has reached the qualifying age for Pension Credit

People of working age

If you are of working age and are working and:

  • you are paid monthly, you need to provide your last two payslips
  • you are paid fortnightly, you need to provide your last three payslips.
  • you are paid weekly, you need to provide your last five payslips.

People of pension age

If you are of pension age and are working and:

  • you are paid monthly, you need to provide your last two payslips
  • you are paid fortnightly, you need to provide your last two payslips
  • you are paid weekly, you need to provide your last four payslips.

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If you have only just started work, or don’t have any payslips, you can ask your employer to complete a certificate of earnings form.

If you are self-employed, you need to give us information about your self-employment

Proof of benefits, allowances, pensions and other income

You need to provide proof of any other income, for example student loans or grants and pensions.

You also need to provide proof of any benefits you get, for example an award notice or letter from the organisation paying you the money.

Examples of what you may need to provide include:

  • current pension payslips or award letters
  • current state benefit entitlement letters
  • proof of Child Benefit (either from a bank statement or the award letter from HM Revenue and Customs)
  • student bursary or grant award notice together with a letter from the college stating the term dates
  • student loan award notice together with a letter from the college stating the term dates
  • proof of any money people pay you for board and lodgings.

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Proof of capital (for example bank accounts, savings and investments)

You should provide your bank or building society statements with the interest made up to date, showing the latest two month's transactions.

You also need to provide certificates for National Savings certificates, ISAs, stocks, shares and unit trusts. We need to see proof of any interest or dividends you get on investments and savings.

We don’t need to see proof of your capital if:

  • you are of working age and have capital less than £5,500, or
  • you are of pension age and have capital less than £9,500, or
  • you receive Income Support, Jobseeker's Allowance (income-based), Employment and Support Allowance (income-related) or Pension Credit (Guarantee credit).

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Proof of money paid out

Examples of what you may need to provide include:

  • proof of rent
  • letter from pension company showing your contribution (only if you or your partner work)
  • maintenance payments
  • proof of childcare expenses - please provide a childminder's letter confirming their Ofsted registration number, how much you pay, for what period and the names of your children who attend. If you don’t have these please ask your childcare provider to complete a childcare costs certificate

Send your proof now

If someone new joins your household, you need to tell us straight away and provide the following proof

Your partner moving in

  • Name (proof of identification)
  • National Insurance number
  • Date of birth
  • Gender
  • Earnings
  • Income and savings.

Someone under the age of 18 moving in

  • Birth certificate
  • Proof of Child Benefit (either from a bank statement or the award letter from HM Revenue and Customs).

Someone over the age of 18 moving in (who isn’t your partner)

  • Name
  • Date of birth
  • Gender
  • Income, benefits and interest from savings and investments
  • If employed, the number of hours they work and proof of earnings.

Without this information it may not be possible to work out your Housing Benefit so you must provide everything as quickly as possible.

If something changes

You must tell us straight away about any changes in your circumstances that may affect your claim and provide proof of your change.

If you can’t send your proof straight away

If you can’t get all the proof needed to send with the claim form, please send the form to us anyway and include a covering letter explaining that you will send further information later.

We will normally give you one calendar month to send in everything we need. We may be able to give you longer if there is a good reason why you can’t give us the information in that time.