Graffiti

Thanet District Council can remove graffiti and tagging on signs or buildings that the council owns and some private property where we have agreement. We also work with graffiti artists to create professional murals where this is appropriate.

Complaints are dealt with differently depending on whether the graffiti is offensive or not, and whether it is located on public or private land. We try to remove offensive graffiti within one working day and non-offensive within one month (quicker if we can). Graffiti on private property can take a little longer as we need to gain permission from the landowner.

When reporting graffiti please provide details of the location, (we would encourage people to use the what3words app for this) and the type of graffiti, to help us remove it as soon as possible. Try to include a picture if possible.

For graffiti on national infrastructure like utility boxes, bus stops, or railway bridges, please contact the relevant company directly (see contact details below).

If it is on private housing, report it to us, and we’ll attempt to arrange removal with the landowner.

• Royal Mail: Call 0345 774 0740 or email: postbox.appearance@royalmailpfs.com
• BT phone Boxes: Call 0800 661 610 or email: customer.serv.payphones@bt.com
• Open Reach Cabinets (Green): Call 0800 023 2023 or use their live chat function
• Virgin Media Cabinets (Grey): Call 0333 000 5925 or 0330 333 0444
• Network Rail (responsible for graffiti on land that is “trackside” & bridges): Call 03457 11 41 41 or use their online contact form or live chat function
• SouthEastern (responsible for trains & stations on the rail network): Email: eyewitness@southeasternrailway.co.uk
• Electricity Substations – Contact UK Power Networks: Call 0800 3163105 or 0800 029 4285. You can also use their online customer portal or “contact us” form on their website
• Water Pumping stations and infrastructure: Call Southern Water on 0330 30 30 368 or use their live chat function
• Bus Shelters: Call Bauer Media Outdoor / Clear Channel on 0800 73 13 699
• Street lighting, illuminated bollards and traffic signs: Call Kent County Council on 03000 41 81 81