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        Missed bins

        Tell us if we have missed your bin collection

        We’re sorry your bin has not been collected

        Please ensure you read the information below and that we are not aware that your bin has been missed before completing the online form.

        Please don’t report a missed bin until after 4pm on the day of your collection.

        From 29th March, recycling will be collected by separate vehicles on your collection day

        One vehicle will pick up your mixed dry recycling and food waste and the other will pick up your paper and card. These collections will take place at different times

        • Please leave your bins out until 4pm – our new trucks will be collecting them later in the day than usual
        • Please don’t report a missed bin until after 4pm on the day of your collection.

        We are aware that the following roads have not had collections:

        During week beginning Monday 14th June 2021 we were unable to complete :-

        Friday 18th June

        • Lillian Road, Ramsgate – Blue, Red & Food – Access Issues
        • Cheney Road, Minster – Black & Food – Access Issues

        Wednesday 16th June

        • Grafton Road, Broadstairs – Black & Food – Access Issues

        *Please note: our recollections are picked up by one vehicle and all waste is mixed together. If you have recycling and would prefer it to be recycled please take your bin in and keep it until your next scheduled recycling collection.

        If your road is not listed above, please click on the link to report your missed bin.

        We will only collect your missed bin if it is reported before the end of the next working day after your collection was due.  If it is reported after this day we will not be back to collect it until the next scheduled collection.

        Missed garden waste recollections

        If your road is listed above, we are aware your collection has been missed and will collect the following day. If your road isn’t listed, please use the link above to report your missed collection.

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