Tell us if we have missed your bin collection
We’re sorry your bin has not been collected
Please ensure you read the information below and that we are not aware that your bin has been missed before completing the online form.
Please be advised that in order to meet Government guidelines for social distancing it has been necessary to deliver our food waste collection service on stand-alone vehicles with different crews. We are aware that this has caused some disruption to our usual services.
This service change means that your food waste caddy should still be set out for collection by 6am on your allocated collection day but may now be collected much later in the day than normal.
Please do not report your food waste collection as ‘missed’ until after 4pm on your usual collection day.
We are aware that the following roads have not had collections:
During week beginning Monday 16th November 2020 we were unable to complete :-
Tuesday 24th November
- Naylands, Margate – Blue & Red – Operational Issues
- All Saints Avenue, Margate – Blue & Red – Operational Issues
- St Annes Gardens, Margate – Blue & Red – Access Issues
Tuesday 17th November
- Upper Dane Road, Margate – Blue & Red – Access Issues
*Please note: our recollections are picked up by one vehicle and all waste is mixed together. If you have recycling and would prefer it to be recycled please take your bin in and keep it until your next scheduled recycling collection.
If your road is not listed above, please click on the link to report your missed bin.
We will only collect your missed bin if it is reported before the end of the next working day after your collection was due. If it is reported after this day we will not be back to collect it until the next scheduled collection.
Missed garden waste recollections
If your road is listed above, we are aware your collection has been missed and will collect the following day. If your road isn’t listed, please use the link above to report your missed collection.