Thanet District Council maintains the Housing Needs Register, which is the ‘waiting list’ for people who apply for council housing in the district. Council homes are advertised via Kent Home Choice and to use this service you need to have filled in an application form and have been accepted on to the Housing Needs Register. Visit the housing […]
What to do if you fall behind with rent If you fall behind with paying your rent we will try to contact you to find out if you are having money troubles. If we can’t get in touch by text, phone or post we may arrange a visit to your property. How YOU can contact […]
Tenant and Leaseholder Services
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Tenant and Leaseholder Services policies and reports
Pay your rent online Make a payment Have your 10-digit rent account number or your 13-digit tenancy number ready. Your tenancy number can be found on the bottom right of your payment card. If you lose or damage your payment card, please request a replacement by email to myhome@thanet.gov.uk. Pay by Direct Debit – […]
Ending a council tenancy To end your council tenancy you must give Thanet District Council at least four weeks notice in writing. The notice period always starts from a Monday. This applies if you are moving from a Thanet District Council property. Moving to private accommodation. Moving in with family or friends. To another council […]
For general household or communal repairs Contact Mears text ‘thanetrepairs’ then your message, to 63277 email thanet.repairs@mearsgroup.co.uk call FREEPHONE 0800 023 4320 if you have problems contacting Mears, you can reach the Tenant and Leaseholder Services team on 01843 577 262 or by email myhome@thanet.gov.uk For minor repairs that you can do yourself, Mears have […]
As a tenant, we will expect you to do a number of things, including: pay your rent on time not owe us any rent (called ‘rent arrears’) tell the council’s benefit section if your entitlement to housing or council tax benefit has ended respect your neighbours and allow them to enjoy their homes in peace […]
Getting ready to move out of your property Getting your home up to standard You need to clear all your belongings from the property, including any items in the loft, gardens or outbuildings. If you have a garage, this must also be cleared. We cannot be held responsible for any belongings left in the property. […]