Thanet District Council maintains the Housing Needs Register, which is the ‘waiting list’ for people who apply for council housing in the district. Council homes are advertised via Kent Home Choice and to use this service you need to have filled in an application form and have been accepted on to the Housing Needs Register. Visit the housing […]
What to do if you fall behind with rent If you fall behind with paying your rent we will try to contact you to find out if you are having money troubles. If we can’t get in touch by text, phone or post we may arrange a visit to your property. How YOU can contact […]
For Repairs For household or communal repairs; call Mears on 0800 023 4320 email: thanet.repairs@mearsgroup.co.uk text: “thanetrepairs” then your message to 63277 For gas, hot water or central heating repairs; call FREEPHONE 0800 012 9958 or email Gas Call Services at TDCcustomerservices@gascall.co.uk If you smell gas please call the National Gas Emergency number on FREEPHONE […]
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Tenant and leaseholder service policies and reports
Ways to pay your rent Pay your rent online Make a payment * You will need your 10-digit rent account number ready. Use your online bank account If you have an online bank account, you can make a one off, or set up a regular payment direct from your bank account using the bank details […]
Ending a tenancy in Thanet The amount of notice you need to give us to end your tenancy depends on your circumstances and the type of property you are moving into. We have listed the main reasons for ending a tenancy below: Moving into private accommodation If you are moving to private accommodation, moving in […]
For general household or communal repairs contact Mears Text “thanetrepairs” then your message, to 63277. Email thanet.repairs@mearsgroup.co.uk . Call FREEPHONE 0800 0234 320. If you have problems contacting Mears, you can reach the Tenant and Leaseholder Services team on 01843 577262 or by email myhome@thanet.gov.uk . We will be able to help. For gas, […]
As a tenant, we will expect you to do a number of things, including: pay your rent on time not owe us any rent (called ‘rent arrears’) tell the council’s benefit section if your entitlement to housing or council tax benefit has ended respect your neighbours and allow them to enjoy their homes in peace […]
Getting ready to move out of your property Getting your home up to standard You need to clear all your belongings from the property, including any items in the loft, gardens or outbuildings. If you have a garage, this must also be cleared. We cannot be held responsible for any belongings left in the property. […]