Apply for a transfer to a new home
Thanet District Council maintains the Housing Needs Register, which is the ‘waiting list’ for people who apply for council housing in the district. Council homes are advertised via Kent Home Choice and to use this service you need to have filled in an application form and have been accepted on to the Housing Needs Register. Visit the housing […]
Problems with paying your rent?
If you have problems with affording your rent payments, we are here to help. Please call us on 01843 577569. Our Rent officers will be able to support you by: checking you are getting the right amount of Universal Credit. looking at what benefits you can claim to increase your income. suggesting ways to help […]
Contact information
Tenant and Leaseholder Services
Get involved
We want our tenants and leaseholders to be able to engage with us and access our services in a way that suits them. Working in partnership with our tenants and…
Tenant and Leaseholder Services Policies and Reports
Tenant Satisfaction Measures Tenant Satisfaction Measures 2024/25 Tenant Satisfaction Measures 2023/24 Annual Complaints Performance Report Annual Complaints Performance and Service Improvement Report 2023/24 Cabinet response to the Annual Complaints Performance and Service Improvement Report 2023/2024 Ombudsman Complaints Handling Code Self-Assessment March 2024 Policies Aids and adaptations policy Anti-social behaviour policy Asbestos policy Compensation policy Damp, […]
Pay your rent or apply for a refund
Pay your rent online Make a payment Have your 10-digit rent account number or your 13-digit tenancy number ready. Your tenancy number can be found on the bottom right of your payment card. If you lose or damage your payment card, please request a replacement by email to myhome@thanet.gov.uk. Pay by Direct Debit – 01843 […]
End your council tenancy
Ending a council tenancy This information is for Thanet District Council tenants only. To end your council tenancy you must give Thanet District Council at least four weeks notice in writing. The notice period always starts from a Monday. This applies if you are moving from a Thanet District Council property. Moving to private accommodation. […]
Request a repair
For general household or communal repairs Contact Mears FREEPHONE 0800 023 4320 For gas or central heating repairs Contact BSW Heating FREEPHONE 0800 142 2761 If you smell gas please call the National Gas Emergency number FREEPHONE 0800 111 999 All our partnering contractors will carry ID cards. Please ask to see this before allowing […]
Your tenancy agreement
As a tenant, we will expect you to do a number of things, including: pay your rent on time not owe us any rent (called ‘rent arrears’) tell the council’s benefit section if your entitlement to housing or council tax benefit has ended respect your neighbours and allow them to enjoy their homes in peace […]