If you have received a penalty charge notice (PCN) that you think should not have been issued you may challenge it by lodging an objection/appeal.
Do not ignore PCNs. Failing to take action (pay or appeal) will result in the cost increasing. If you wish to appeal, do not pay the PCN, but submit your objection/appeal to us within 14 days of the date it was issued.
If your payment or appeal is not received after 28 days, we will send the registered keeper/owner of the vehicle a notice to owner (NtO), at which time he or she may appeal.
If you are the registered keeper/owner of the vehicle but were not the driver, do not pass the notice to owner to the driver; it is your responsibility to deal with the matter by paying the penalty charge or by appealing.
Do not telephone about your PCN. Due to the possible legal consequences of the matter, we are unable to accept objections/appeals over the telephone. Permalink