28 April, 2020

Council volunteers call businesses eligible for Government support grants

Twenty members of staff have volunteered to call the hundreds of businesses that have yet to apply for their COVID-19 Business Cash Grants.  

The team is made up of officers from a number of different departments, who will fit calls in between their other work. Additional resources have also been brought into the Business Rates team to assist with any increase in enquiries. 

Cllr Rob Yates, Cabinet Member for Finance said:

“COVID-19 has had a devastating effect on the Thanet economy. We reacted quickly and have successfully delivered over £25m of funding to 2,318 businesses, which is 77% of all those eligible. According to the latest government figures, we have paid out the highest number of grants in Kent. This goes to show how seriously we have taken the issue and a huge thank you to all those involved who helped make this happen.

“In order to ensure that everyone entitled to a grant receives one, we have taken the further step of reaching out directly to these businesses. If for some reason you do not hear from us or you want to check your eligibility, then do not struggle in silence and please get in touch. We want to ensure that all the businesses in Thanet are in the best possible position for the recovery. ”

Eligible businesses can apply for the emergency funding online thanet.gov.uk/cash-grants-for-businesses

The council has also removed £20.7m of business rates from over a thousand retail, hospitality and leisure businesses. Revised ‘Zero’ bills detailing their 12-month payment holiday for this financial year were sent on 27 March 2020.

The dedicated business section of the website has details of further government schemes and initiatives businesses may be able to access and what support is available.  This includes signposting businesses to the national schemes introduced by the Chancellor on 20 March, including the British Business Bank loans of up to £5 million, the commitment to cover 80% of retained workers’ salaries to stop job losses and delays to VAT payments. It also includes details of the Kent and Medway Growth Hub support line for businesses. 

Fraud prevention: advice for businesses 

At the current time, there is an increased risk of fraud. This includes risks that someone may impersonate the Council either to commit fraud against a business or to gain information allowing them to submit an application for a business grant.

There are some simple steps you can take to protect yourself:

  • Check the email address of the sender. Don’t click on or download anything you don’t trust – for example, if you get an email from a company with a strange email address.
  • You may be contacted by someone offering to fill out the form for the business rate grant on your behalf.  Please don’t accept any offer to do this, even if they say they work for the Council.
  • Do not reveal personal details, business rates account number or bank details to anyone you are not sure of.
  • If you are still unsure please contact the Business Rates Team,  businesscashgrants@thanet.gov.uk

If the Council contacts you: 

  • They will be calling from a Thanet District Council phone line. The customer can request that they take the callers direct dial and call back that way. They can also choose to call the switchboard number (01843 577000) who will put them through to someone dealing specifically with business support grants.
  • They will not ask you to provide bank details at any point on the call.
  • They will simply direct you to the online form to complete if you would prefer.
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