Contact us

We can advise you on how to reduce household energy costs and minimize your carbon footprint. Our services can help with energy advice on energy efficiency, renewable energy options, and provide information on available energy home improvement grants. Whether you’re a landlord, tenant, or homeowner, we’re here to assist all tenures in making energy saving and energy-efficient choices for a greener future.

We can offer advice free of charge to all Thanet residents, whether you own your home, or rent from a private landlord through the council or a housing association.

We can:

  • Give information on local and national schemes to help keep you well and warm at home
  • Help you find funding for energy saving and heating measures
  • Support you with energy and other household debts
  • Give advice on ways to save money
  • Signpost you to other relevant community services and schemes, and much more

To contact us for advice, please complete the form on our website, email us on energysaving@thanet.gov.uk or call 01843 577 400.


Unfortunately, energy scams have become increasingly common, and it is essential to be aware of them to avoid being caught out. Scammers often impersonate legitimate energy/ retrofitting companies and offer deals that appear too good to be true. They may request personal or financial information or even attempt to gain access to your home. To safeguard yourself, always verify the identity of the caller or company before disclosing any information or granting access to your property. If you are uncertain, you can contact your energy supplier directly using the phone number on your bill or their official website or the Thanet District Council’s Home Energy Team. Remember that it is better to be cautious than to risk being defrauded, and if something seems suspicious, report it immediately.

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