Get involved – high rise living

We know that living in a high rise building is very different. We want to work with residents in our buildings to understand concerns, and tackle the issues of building safety and the delivery of the Refurbishment and Retrofit Programme. We can do this better if we work together.

About the High Rise Living Group

This group of residents live in our high rise buildings and provide feedback and recommendations that help us shape our services.

The group meets regularly with Tenant and Leaseholder Services. They tell us about what it is like to live in a high rise building, and their experience.

They help us to know how to keep residents and their homes safe. Their input can influence the delivery of the Refurbishment and Retrofit Programme.

Training and support

If you feel you need more confidence and skills to get involved in building safety activities, we can help!

Members of the High Rise Living Group can get specialist training. We also lend you a tablet so that you can read documents and attend online meetings.

How to join the Group

If you’d like more information, contact the Resident Involvement Team by calling 01843 577090 or email residentinvolvement@thanet.gov.uk


Submit a Building Safety enquiry form if you have any questions or concerns about fire safety, or if you’d like more information about your building.


Refurbishment and Retrofit Survey 2024

We’ll be starting work soon!

Complete this survey if you have any questions, concerns or circumstances that we need to be aware of while we carry out work in your home and building. 

Come along to the information and consultation events:

  • See the winning design option (including sample materials).
  • Ask questions and complete a short survey about the refurbishment and retrofit programme.
  • Meet the partners working with us to deliver the programme.
  • Find out more about the programme of works, the new heaters and how they work. 
  • Speak to your Resident Liaison Officers to book appointments for your heater installation.

Consultation events

When Where
Wednesday 15 May 2024 From 11am to 12.30pm The Green – Harbour Towers, Hertford Street, Ramsgate CT11 9EY
Wednesday 15 May 2024 From 2.00pm to 4pm Outside space between Trove Court and Kennedy House, Newcastle Hill, Ramsgate CT11 8PQ

If you are unable to attend the event but would like more information, contact your Resident Liaison Officers.

Call 01843 577292 or email TBRefurb@thanet.gov.uk


The design consultation took place in October 2023

The consultation has now closed.  You can view the results of the consultation here.


Submit a complaint or compliment to tell us about the service you received from us.


For information about ways to get involved, email residentinvolvement@thanet.gov.uk or call our Resident Involvement team on 01843 577090.

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