Knowledge Test for New Applicants for Hackney Carriage and Private Hire Drivers Licences
In order to offer a safe and efficient service to members of the public it is important that private hire and hackney carriage drivers have a good working knowledge of the area in which they work and the laws and policies they operate under.
Because of this all new applicants for a private hire (PHV) and hackney carriage (Taxi) driver licence are required to pass a driver knowledge test before their licence can be granted.
The course has been outsourced to Green Penny and is no longer run in house by the Licensing Team.
Please read all the information below
The Knowledge Test now consist of a full one day course, this will include lunch and a resit should you fail the first time.
The course covers both Private Hire and Hackney there is no longer a separate Hackney Driver Course.
Anyone who wishes to move from Private Hire to Hackney will have to take this new test.
If you pass you will then need to apply for either your Hackney Carriage Badge or your Private Hire Badge. You can apply for both if required but we do not do a dual licence. Each licence has a fee that will also need to be paid.
If you pass this is only valid for one year.
The cost of the course is £130.00
- English Language assessment prior to taking the course.
- Statutory Taxi and Private Hire Standards
- Council conditions and policy (if applicable)
- Customer Service
- Personal Safety
- Reporting of crimes
- How to deal with customer complaints
- Highway code – rules relating to dropping off and picking up passengers/speed awareness
- Vehicle condition
- Disability and equality awareness
- Safeguarding responsibilities
- Payment & basic arithmetic
- Local Knowledge
The test will take place at the end of the day and the candidates will be notified of their results within 24 hours and if they have passed will be emailed their certificate. Once you have passed and have your certificate you can complete the relevant application form.
You will also still need to take the Ambassador Course online details of which can be found at the link below.
You can apply for your DBS before you do the knowledge test as the DBS can take a while to come back and if it is in place then as soon as you have passed the test you will be able to complete the application process. If you wish to apply for your DBS please pick up a form from the main council reception desk. Once you have completed the form you will need to email email@example.com to ask for an appointment to have your DBS checked and sent off.
Please note if you do apply for the DBS prior to you passing the knowledge test you MUST sign up for the DBS Update Service as soon you receive your check back as we cannot accept checks that are older than one month. You will be given information on how to do this at your appointment.Permalink
This course is now online and must be completed.
There are two courses and two quizzes to complete
Welcome to the Isle of Thanet – Quiz
Customer Care – Quiz
Once BOTH courses and quizzes are completed and you have reached the pass mark the system will generate a certificate to confirm that you are now a Thanet Visitor Ambassador.
18 out of 20 for Welcome to the Isle of Thanet
8 out of 10 for Customer Care
You can access the course at thanetvisitorambassador.co.ukPermalink
You will need to have a good knowledge of the Driver Conditions for the type of licence you are applying for, before taking the knowledge test. The conditions can be found here:
- Private Hire Vehicles – Conditions of Licence
- Hackney Carriages – Conditions of Licence
- Private Hire Driver – Conditions of Licence
- Hackney Carriage Byelaws