Tenant and Leaseholder Services will be overseeing a programme of refurbishment and retrofitting for five of its residential tower blocks. Regular updates will be available on this page and on the notice boards in each building.
We will hold regular events to give you the opportunity to talk to us and our partner contractors.
We have included a separate section for each block and will provide specific updates as and when they are available.
Retrofitting is a word that describes the modification of the systems or structure of a building after it has been built.
We are retrofitting your building, to improve the energy efficiency of your home.
The works will include replacing:
- Balcony doors and windows
- Roof insulation
- Communal windows
- Storage heaters
Refurbishment work will also be carried out to improve building safety and decoration.
This includes:
- Replacing the external wall insulation (cladding)
- Replacing your flat front door
- Upgrading your balcony surrounds
- Replacing internal communal fire doors and main entrance doors
- Redecorating internal communal areas
Information about consultations and surveys will be included here once they have been created.
Join the new resident group
Do you want to tell us how you feel about what we are doing in your block and how we give residents important safety information?
Are you interested in fire safety in your building and the work we are doing to improve it?
Then we want to hear from you!
We know that living in a tower block is very different. We want to work with residents in our blocks to understand your concerns, and tackle the issues of building safety. We can do this better if we work together.
If you would like to find out more about the resident group please get in touch.
Call: 01843 577090
Email: residentinvolvement@thanet.gov.uk
There are also lots of other ways for you to get involved in shaping your housing services. If you would like more information go to thanet.gov.uk/get-involved
PermalinkWe are preparing to start the work. This includes doing energy efficiency assessments of all homes, and deciding which refurbishment and retrofit works are needed for each home. The works will be carried out to five of our tower blocks. We are working on a schedule and we should be able to give you an update by the end of the summer.
We are working on the following:
| Activity | Purpose | Timeframe |
| Carrying out home energy assessments | To work out the current energy efficiency rating (EPC). This will inform the programme of works necessary to bring homes up to a minimum C rating. | March to June 2023 |
| Holding information and consultation events | To provide you with information and answer questions about the programme. | Tuesday 23 and Wednesday 24 May 2023 |
| Leaseholder Section 20 Consultation, Notice of Intention. | To give leaseholders their legal right to share their observations on the proposed improvements with us. | Wednesday 12 April – Friday 26 May 2023 |
| Consulting all residents | To find out what is most important to you and what your concerns are. | May to September 2023 |
| Engaging contractors | To put the contract in place for the contractor who will design and carry out the work. | March to July 2023 |
| Developing a programme of work | To set out what work that is needed and the timeframes for doing the work | Dependent on residents letting us in to complete energy assessments. |
We need to assess the energy performance of every home
Before we can make improvements, we need to carry out an energy assessment to find out how energy efficient your home is. Without this assessment, we can’t plan the work necessary to reduce the amount of energy needed to heat your home.
We aim to bring your home up to minimum level C energy rating.
Benefits for you include:
- Saving money on heating costs
- A warmer more comfortable home
- Improved insulation and ventilation , to help prevent damp and mould
- Reduction in the amount of energy needed to heat your home
- The building and your home will have a reduced carbon footprint on the environment
What we need to do
Our surveyor, Keegans needs to carry out an energy assessment of your home. If you haven’t already had an energy assessment please call 0800 698 0138 now to book an appointment.
Funding the refurbishments and retrofit programme
The refurbishment and retrofit improvements will cost around £20 million. We have been awarded government funding to help pay for the work.
- Building Safety Fund – will pay for 100% of the cost of replacing the external wall system (cladding) on the building.
- Social Housing Decarbonisation Fund – will cover 50% of the energy efficiency improvements to homes.
- Thanet District Council – Housing Revenue Account (HRA) budget will cover 100% of the routine works, including decorating the insides of building, and and 50% of the energy efficiency improvements.
Your building evacuation procedure
If there is a fire in your block, it is very important that you know what to do.
You must evacuate if you hear the fire alarm. Wait outside on the pavement area at the corner of Liverpool Lawn until the Fire Service tells you it is safe to go back inside.
The communal fire alarm is tested every Friday. If the alarm continues to sound you must evacuate.
Do you need a Personal Emergency Evacuation Plan (PEEP)?
We securely hold a list of households who would need help to evacuate the building in an emergency.
The Fire Service will use the PEEP list in such an event.
Contact us now if:
- You or anyone living with you uses and stores oxygen in your flat.
- You or anyone living with you has a PEEP and their circumstances have changed.
- Anyone who had a PEEP has moved out of your home.
- You or anyone who lives with you has a disability e.g uses mobility aids, has hearing or learning difficulties and doesn’t currently have a PEEP.
For more information, to update or complete a PEEP form contact us:
- Call: 01843 577262 or
- Email: myhome@thanet.gov.uk
We need to assess the energy performance of every home
Before we can make improvements, we need to carry out an energy assessment to find out how energy efficient your home is. Without this assessment, we can’t plan the work necessary to reduce the amount of energy needed to heat your home.
We aim to bring your home up to minimum level C energy rating.
Benefits for you include:
- Saving money on heating costs
- A warmer more comfortable home
- Improved insulation and ventilation , to help prevent damp and mould
- Reduction in the amount of energy needed to heat your home
- The building and your home will have a reduced carbon footprint on the environment
What we need to do
Our surveyor, Keegans needs to carry out an energy assessment of your home. If you haven’t already had an energy assessment please call 0800 698 0138 now to book an appointment.
Funding the refurbishments and retrofit programme
The refurbishment and retrofit improvements will cost around £20 million. We have been awarded government funding to help pay for the work.
- Building Safety Fund – will pay for 100% of the cost of replacing the external wall system (cladding) on the building.
- Social Housing Decarbonisation Fund – will cover 50% of the energy efficiency improvements to homes.
- Thanet District Council – Housing Revenue Account (HRA) budget will cover 100% of the routine works, including decorating the insides of building, and and 50% of the energy efficiency improvements.
Your building evacuation procedure
If there is a fire in your block, it is very important that you know what to do.
You must evacuate if you hear the fire alarm and wait outside block 77-83 Appledore Close until the Fire Service tells you it is safe to go back inside.
The communal fire alarm is tested every Friday. If the alarm continues to sound you must evacuate.
Do you need a Personal Emergency Evacuation Plan (PEEP)?
We securely hold a list of households who would need help to evacuate the building in an emergency. The Fire Service will use the PEEP list in such an event.
Contact us now if:
- You or anyone living with you uses and stores oxygen in your flat.
- You or anyone living with you has a PEEP and their circumstances have changed.
- Anyone who had a PEEP has moved out of your home.
- You or anyone who lives with you has a disability e.g uses mobility aids, has hearing or learning difficulties and doesn’t currently have a PEEP.
For more information, to update or complete a PEEP form contact us:
- Call: 01843 577262 or
- Email: myhome@thanet.gov.uk
We need to assess the energy performance of every home
Before we can make improvements, we need to carry out an energy assessment to find out how energy efficient your home is. Without this assessment, we can’t plan the work necessary to reduce the amount of energy needed to heat your home.
We aim to bring your home up to minimum level C energy rating.
Benefits for you include:
- Saving money on heating costs
- A warmer more comfortable home
- Improved insulation and ventilation, to help prevent damp and mould
- Reduction in the amount of energy needed to heat your home
- The building and your home will have a reduced carbon footprint on the environment
What we need to do
Our surveyor, Keegans needs to carry out an energy assessment of your home. If you haven’t already had an energy assessment please call 0800 698 0138 now to book an appointment.
Funding the refurbishments and retrofit programme
The refurbishment and retrofit improvements will cost around £20 million. We have been awarded government funding to help pay for the work.
- Building Safety Fund – will pay for 100% of the cost of replacing the external wall system (cladding) on the building.
- Social Housing Decarbonisation Fund – will cover 50% of the energy efficiency improvements to homes.
- Thanet District Council – Housing Revenue Account (HRA) budget will cover 100% of the routine works, including decorating the insides of building, and and 50% of the energy efficiency improvements.
Your building evacuation procedure
If there is a fire in your block, it is very important that you know what to do.
You must evacuate if you hear the fire alarm. Wait outside, in front of block 102-107 Staner Court until the Fire Service tells you it is safe to go back inside.
The communal fire alarm is tested every Friday. If the alarm continues to sound you must evacuate.
Do you need a Personal Emergency Evacuation Plan (PEEP)?
We securely hold a list of households who would need help to evacuate the building in an emergency.
The Fire Service will use the PEEP list in such an event.
Contact us now if:
- You or anyone living with you uses and stores oxygen in your flat.
- You or anyone living with you has a PEEP and their circumstances have changed.
- Anyone who had a PEEP has moved out of your home.
- You or anyone who lives with you has a disability e.g uses mobility aids, has hearing or learning difficulties and doesn’t currently have a PEEP.
For more information, to update or complete a PEEP form contact us:
- Call: 01843 577262 or
- Email: myhome@thanet.gov.uk
We need to assess the energy performance of every home
Before we can make improvements, we need to carry out an energy assessment to find out how energy efficient your home is. Without this assessment, we can’t plan the work necessary to reduce the amount of energy needed to heat your home. We aim to bring your home up to minimum level C energy rating.
Benefits for you include:
- Saving money on heating costs
- A warmer more comfortable home
- Improved insulation and ventilation , to help prevent damp and mould
- Reduction in the amount of energy needed to heat your home
- The building and your home will have a reduced carbon footprint on the environment
What we need to do
Our surveyor, Keegans needs to carry out an energy assessment of your home. If you haven’t already had an energy assessment please call 0800 698 0138 now to book an appointment.
Gas supply removal
Southern Gas Network (SGN) is planning to remove the gas supply to your block. This will help make the building safer and mean that we won’t have to carry out an annual gas safety check in your home.
SGN is offering residents £1,000 to convert from a gas cooker to an electric cooker. If you have a gas cooker in your home, please contact SGN now by emailing sgn.mobs@sgn.co.uk or calling Network Assistant, Edward Fennessy on 07855 97767.
Funding the refurbishments and retrofit programme
The refurbishment and retrofit improvements will cost around £20 million. We have been awarded government funding to help pay for the work.
- Building Safety Fund – will pay for 100% of the cost of replacing the external wall system (cladding) on the building.
- Social Housing Decarbonisation Fund – will cover 50% of the energy efficiency improvements to homes.
- Thanet District Council – Housing Revenue Account (HRA) budget will cover 100% of the routine works, including decorating the insides of building, and and 50% of the energy efficiency improvements.
Your building evacuation procedure
You must evacuate if you hear the fire alarm. Wait outside on the grassed area to the rear of Kennedy House (for Trove Court residents) and in the Bellevue car park at the rear of Kennedy House (for Kennedy House residents) until the Fire Service tells you it is safe to go back inside.
The communal fire alarm is tested every Friday. If the alarm continues to sound you must evacuate.
Do you need a Personal Emergency Evacuation Plan (PEEP)?
We securely hold a list of households who would need help to evacuate the building in an emergency.
The Fire Service will use the PEEP list in such an event.
Contact us now if:
- You or anyone living with you uses and stores oxygen in your flat.
- You or anyone living with you has a PEEP and their circumstances have changed.
- Anyone who had a PEEP has moved out of your home.
- You or anyone who lives with you has a disability e.g uses mobility aids, has hearing or learning difficulties and doesn’t currently have a PEEP.
For more information, to update or complete a PEEP form contact us:
- Call: 01843 577262 or
- Email: myhome@thanet.gov.uk
If you are a leaseholder, you have the right to send us your observations on the programme, in writing. The deadline is Friday 26 May 2023. You can do this by:
- Emailing: homeownership@thanet.gov.uk
- Writing to: Tenant and Leaseholder Services, Home Ownership, Thanet District Council, Cecil Street, Margate, Kent CT9 1XZ
Any information provided in relation to the Refurbishment and Retrofit Programme will be used solely by Thanet District Council and its partner contractors for the purposes of delivering the programme of works. Where appropriate we will use any data provided to update existing resident records. We will ensure that all the information you provide is stored securely and in accordance with data protection law. You can read further information on how we use your data here: https://www.thanet.gov.uk/privacy-statement/.
PermalinkIf you have any comments or concerns please don’t hesitate to contact us.
General housing enquiries
- Call: 01843 577262
- Email: myhome@thanet.gov.uk
- Write to: Tenant and Leaseholder Services, Thanet District Council, Cecil Street, Margate, Kent CT9 1XZ
Leaseholders
- Email: homeownership@thanet.gov.uk
- Write to: Tenant and Leaseholder Services, Home Ownership, Thanet District Council, Cecil Street, Margate, Kent CT9 1XZ
For household and communal repairs, contact Mears
- Call: 0800 023 4320
- Text: ‘thanetrepairs’ then your message to 63277
- Email: thanet.repairs@mearsgroup.co.uk
For gas, hot water and heating, contact BSW Heating
- Call: 0800 142 2761
- Email: enquiries@bsw-heating.com
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