Refurbishment and retrofit programme for your building

Tenant and Leaseholder Services will be overseeing a programme of refurbishment and retrofitting for five of its residential tower blocks. Regular updates will be available on this page and on the notice boards in each building.

We will hold regular events to give you the opportunity to talk to us and our partner contractors.

We have included a separate section for each block and will provide specific updates as and when they are available.

Retrofitting is a word that describes the modification of the systems or structure of a building after it has been built. 

We are retrofitting your building, to improve the energy efficiency of your home.  

The works will include replacing:

  • Balcony doors and windows
  • Roof insulation
  • Communal windows
  • Storage heaters

Refurbishment work will also be carried out to improve building safety and decoration. 

This includes:

  • Replacing the external wall insulation (cladding)
  • Replacing your flat front door
  • Upgrading your balcony surrounds
  • Replacing internal communal fire doors and main entrance doors
  • Redecorating internal communal areas

Refurbishment and Retrofit Design Consultation

The design consultation events took place in October. The survey has now closed. Results of the consultation will be published soon.

You can still view the consultation packs and see the design options for the blocks here:

If you are unable to access or view the consultation packs, contact your Resident Liaison Officers who can help you. Email TBRefurb@thanet.gov.uk or call 01843 577292.


Do you want to tell us how you feel about what we are doing in your block and how we give residents important safety information?

Are you interested in fire safety in your building and the work we are doing to improve it?

Then we want to hear from you!

We know that living in a tower block is very different. We want to work with residents in our blocks to understand your concerns, and tackle the issues of building safety. We can do this better if we work together.

If you would like to find out more about the resident group please get in touch.
Call: 01843 577090

Email: residentinvolement@thanet.gov.uk

There are also lots of other ways for you to get involved in shaping your housing services. If you would like more information go to thanet.gov.uk/get-involved


Will solar panels be fitted?

No. Unfortunately we do not have enough space on the roof for solar panels.

Will parking be improved?

Parking improvement is not part of this refurbishment and retrofit project.

Will I get a new kitchen and bathroom?

Kitchens and bathrooms are not included in this refurbishment programme. Please report any repairs needed to Mears on 0800 023 4320.

My storage heater has been replaced recently, will this be replaced again?

No, we will only replace storage heaters which are not working efficiently.

Will we have to move out of the block while the work is going on?

No, our contractors will do everything they can to keep disruption to a minimum. You will be able to stay in your home while the improvements are being carried out.

What if I don’t want changes to my home?

If you are nervous about letting us or our contractors into your home, we will speak to you about what services can help make you feel more comfortable.

Will the contractors make a mess in my home?

Building works are messy and there will be dust and debris while a contractor is working in your home. We expect our contractors to be respectful, and keep any mess to a minimum. We will check that they are tidying up after themselves when they are finished. If you are not happy with the contractor you can talk to your Resident Liaison Officer.

Who do I contact if there is a problem? 

If you have any questions or concerns, you can get in touch with Rachel Collins and Louise Cambray, your Resident Liaison Officers. You can email them on TBRefurb@thanet.gov.uk or call 01843 577292.

If you have a question email it to TBRefurb@thanet.go.uk 


We are preparing to start the work. This includes doing energy efficiency assessments of all homes, and deciding which refurbishment and retrofit works are needed for each home. The works will be carried out to five of our tower blocks. We are working on a schedule and we should be able to give you an update by the end of the summer.

We are working on the following:

Activity Purpose Timeframe
Carrying out home energy assessments To work out the current energy efficiency rating (EPC). This will inform the programme of works necessary to bring homes up to a minimum C rating. March to June 2023
Holding information and consultation events To provide you with information and answer questions about the programme. Tuesday 23 and Wednesday 24 May 2023
Leaseholder Section 20 Consultation, Notice of Intention. To give leaseholders their legal right to share their observations on the proposed improvements with us. Wednesday 12 April – Friday 26 May 2023
Consulting all residents To find out what is most important to you and what your concerns are. May to September 2023
Engaging contractors To put the contract in place for the contractor who will design and carry out the work. March to July 2023
Developing a programme of work To set out what work that is needed and the timeframes for doing the work Dependent on residents letting us in to complete energy assessments.

Urgent – what we need you to do

If you haven’t had your energy assessment carried out yet please call our contractors Keegans on 0800 698 0138 now to book an appointment.

Recruiting Resident Liason Officers (RLO) They will be in contact with you when we need access to your home and keep you up to date with what is going on. September 2023
Consulting all residents Residents will be asked to choose the overall block and entrance design. October 2023
Submitting planning application Based on the results of the resident consultation the chosen designs will be submitted to planning. Late 2023

You can read all of the latest and historic newsletters for each tower block:


Any information provided in relation to the Refurbishment and Retrofit Programme will be used  by Thanet District Council and its partner contractors for the purposes of delivering the programme of works. Where appropriate we will use any data provided to update existing resident records. We will ensure that all the information you provide is stored securely and in accordance with data protection law.

The Social Housing Decarbonisation Fund will cover 50% of the energy efficiency improvements to your home. As part of the funding process we must provide the Department for Business, Energy, and Industrial Strategy (BEIS) with details about the homes that will have the improvements and the residents’ contact details.  The BEIS will use this information to understand the impact of the funding scheme. They may also contact residents for their feedback on the energy efficiency improvements.
For more information on how we use your data, please see our privacy statement web page here:

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