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Communities

The measures below demonstrate how the council is monitoring the corporate statement for communities

Description of Measure

Number of requests for service received for community safety

Why is it being measured

To ensure adequate resources are available during peak times

Frequency

Monthly

Description of Measure

Percentage of planning appeals dismissed – Minimum 60%

Why is it being measured

This is a measure of the quality of the council’s decision making about planning applications. The correct decision made first time supports the economic growth of the district and the provision of the homes and infrastructure that the district needs.

Frequency

Quarterly

What is good performance

Fewer decisions overturned at appeal.

Description of Measure

Overall compliance score – A combined scored based on detailed workstream reports for each of the main six areas of compliance.

Why is it being measured

Tenant Health and Safety compliance is a statutory requirement and a key factor in the decision to return the management of the council’s housing stock to the council. Effective health and safety compliance serves to protect the council’s tenants and leaseholders.

Frequency

Quarterly

What is good performance

A high level of compliance with the requirements of health and safety legislation and clear programmes of work to manage and reduce any identified risks.

Description of Measure

Proportion of capital programme milestones reached. Procurement advertised, contract let, start on site, completion of works.

Why is it being measured

The delivery of the council’s Capital Programme was a key factor in the decision to return the management of council housing to the council. The capital programme helps to improve the condition of the council’s housing stock and the condition of our tenants’ homes.

Frequency

Quarterly

What is good performance

The timely completion of work programmes included in the council’s HRA capital programme.

Description of Measure

Total current rent arrears as a proportion of the debit

Why is it being measured

The council’s Corporate Statement specifically set out to return the management of council homes to the council’s direct control. Rent arrears has a direct impact on income for the council’s Housing Revenue Account.

Frequency

Quarterly

What is good performance

Rent arrears managed at sustainable levels within the HRA Business Plan. Prompt action taken on all casework and support offered to tenants to maximise their income and manage thier household finances.

Description of Measure

Average time from termination to tenancy start for all voids, excluding where a decision has been taken to hold a property empty.

Why is it being measured

The council’s Corporate Statement specifically set out to return the management of council homes to the council’s direct control. Empty council homes has a direct impact on income for the council’s Housing Revenue Account. In additional the reletting of council homes is a key source of accommodation for local households in housing need.

Frequency

Quarterly

What is good performance

The prompt completion of works to prepare empty homes for relettting and timely arrangements for new tenants to move in.

Description of Measure

Includes all TDC and HA homes, social, affordable and intermediate rented and shared ownership.

Why is it being measured

New affordable homes are needed to meet the needs of local people living in housing needs or on low incomes. The shortage of affordable homes is a key driver of homelessness and the council’s housing register. Quality affordable homes can help to tackle health and economic inequalities. New homes is a key focus of the council’s Corporate Statement.

Frequency

Annually

What is good performance

An increased number of affordable homes.

Description of Measure

All homes, all tenures.

Why is it being measured

The construction of new homes makes a significant contribution to the local economy and helps to ensure that local people have access to the homes that they need.

Frequency

Annually

What is good performance

Meeting the delivery trajectory for new homes as set out in the local plan.

Description of Measure

Number of statutory homeless households in TA.

Why is it being measured

Living in temporary accommodation can be an unsettling and stessful experience for homeless households, and reducing the time spent in temporary accommodation and the number of households that need to use it, will help improve the outcomes for people using this service. Temporary Accommodation is also a significant cost for the council.

Frequency

Quarterly

What is good performance

Households living in temporary accommodation kept to a minimum.

Description of Measure

Households where action from the council has enabled a household to stay in their home or to secure a new home.

Why is it being measured

Homelessness prevention is a key focus of the council’s Corporate Statement. Successful prevention helps to improve the outcomes for homeless households and reduce the cost of emergency and temporary accommodation for the council.

Frequency

Monthly

What is good performance

Increasing the level of successful outcomes from prevention services, either as a number or a proportion of all homeless cases.

Description of Measure

Background data including all homes that have been empty for more than 6 months

Why is it being measured

This data provides contextual information for the council’s work to return empty homes to use. It also helps to inform the council’s Local Plan and it’s Housing, Homelessness and Rough Sleeping strategy.

Frequency

Monthly

What is good performance

Although this data is not a specific performance indicator, as there are other factors contributing to the position, the council’s work on empty homes aims to reduce the overall number of empty properties over time.

Description of Measure

Homes where Category 1 and/or 2 hazards have been resolved following council intervention.

Why is it being measured

Housing conditions directly impact on the quality of life and health outcomes of local residents. There is a strong link between poor housing conditions and health inequality. This is a specific outcome set out in the council’s Corporate Statement.

Frequency

Quarterly

What is good performance

Where the council identifies hazards it takes robust and effective action to improve conditions. This includes inspecting homes, completing hazard rating assessments and using appropriate enforcement powers.

Description of Measure

Homes empty for more than 6 months, returned to use following council intervention

Why is it being measured

Empty homes impact on quality of the urban environment and are a wasted opportunity to increase the supply of homes for local people.

Frequency

Quarterly

What is good performance

The council has published an empty homes plan, which sets an increasing target for the number of empty homes returned to use, following the intervention of the council.

Description of Measure

Percentage of planning appeals dismissed – Minimum 60%

Why is it being measured

This is a measure of the quality of the council’s decision making about planning applications.
The correct decision made first time supports the economic growth of the district and the provision of the homes and infrastructure that the district needs.

Description of Measure

Includes all TDC and HA homes, social, affordable and intermediate rented and shared ownership.

Why is it being measured

New affordable homes are needed to meet the needs of local people living in housing needs or on low incomes. The shortage of affordable homes is a key driver of homelessness and the council’s housing register. Quality affordable homes can help to tackle health and economic inequalities.
New homes is a key focus of the council’s Corporate Statement.

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